Marie Coutilien
Lake Worth,US
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care, practiced in recording vital signs and supporting medical staff with various patient care tasks. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Indotronix International Corp
10.2020 - 01.2023
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
Customer Service Representative
Pearl Interactive Network
Columbus, OH
05.2020 - 09.2020
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise.
Caregiver
Right at Home
Lake Worth, FL
01.2018 - 03.2020
- Provided transportation, assistance and companionship to clients
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Planned, prepared and served meals and snacks according to prescribed diets
- Cleaned and organized patients' living quarters
- Positioned residents for comfort and to prevent skin pressure problems Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Assisted patients with bathing, grooming and feeding.
Customer Service Associate
Walmart Supercenter
Lake Worth, FL
11.2014 - 12.2017
- Contributed to the growth of the business by ensuring that customers were satisfied with service and quality
- Processed merchandise returns and exchanges
- Communicated information to customers about product quality, value and style
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
Cashier Customer Service
Alberte Restaurant
Lake Worth, FL
09.2009 - 09.2014
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Followed save serving safety requirements and kept a list of available ride services for inebriated customers
- Politely answered phones promptly and recorded and confirmed reservations.
Education
ADN in Nursing -
Academy for Nursing and Health Occupations
10.2023
Associate of Arts in General Education -
Palm Beach State College
High school diploma or GED -
Skills
- Recruiting
- Human Resources
- Sales
- Typing
- Medical Terminology
- Customer Service Skills
- Microsoft Word
- Caregiving
- Medication Administration
- Nursing
- Curriculum Development
- Vital Signs
- Home Care
- Hospital Experience
- Patient Care
- Medical Records
- Employee Orientation
- Tutoring
- Triage
- Upselling
- Bilingual
- Customer service
- Phone etiquette
- Technical support
- Phlebotomy
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- [Language] Fluency
- Multitasking and Prioritization
Certification
- CPR/First Aid
- CNA
- Certified Medication Technician, 06/2021, 06/2022, Medication Orders Measuring Liquids, Scored Tablets Rights & Responsibilities Documentation (MOR) Proper Disposal & Storage of Medication Recognition & Reporting of Common Signs & Symptoms Adverse Reactions & Allergies Assisting Residents with Insulin Pens, Pre-Filled Syringes, Glucometers. Assisting Residents with Nebulizers, Oxygen, Vital Signs Assisting Residents with Colostomy Bags and Compression Hose Routes: Oral, Transdermal, Optic, Otic, Vaginal, Rectal, Inhaler, Nebulizer
Additional Information
I am currently on my last class" INTERGRATION" to be finish with the nursing program as a RN once pass NCLEX
Languages
French
Limited
Timeline
Customer Service Representative
Indotronix International Corp
10.2020 - 01.2023
Customer Service Representative
Pearl Interactive Network
05.2020 - 09.2020
Caregiver
Right at Home
01.2018 - 03.2020
Customer Service Associate
Walmart Supercenter
11.2014 - 12.2017
Cashier Customer Service
Alberte Restaurant
09.2009 - 09.2014
ADN in Nursing -
Academy for Nursing and Health Occupations
Associate of Arts in General Education -
Palm Beach State College
High school diploma or GED -
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