Naomi Fuentes
Burkburnett,USA
Summary
Experienced customer service professional committed to delivering exceptional support across a progressive career. Skilled in multitasking, time management, and providing excellent customer experiences. Diligently schedules appointments. Possesses a positive nature, outstanding people skills, and meticulous attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
05.2024 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
H&r Block
01.2024 - 03.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Quality Control Inspector
Mann+Hummel
08.2022 - 03.2023
- Provided technical support to other departments regarding quality related topics and initiatives
- Monitored production processes to ensure quality standards were met and documented results of inspections
- Communicated effectively with management regarding progress toward meeting quality objectives
Customer Service Representative
Sitel Call Center
06.2019 - 08.2022
- Resolved customer complaints promptly and efficiently
- Maintained a high level of professionalism when dealing with difficult customers
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
Server
Beefmaster Steakhouse
05.2019 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server Assistant
Saltgrass Steakhouse
07.2021 - 04.2022
- Greeted customers warmly to provide exceptional customer service.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sandwich Artist
Subway
02.2016 - 08.2018
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Rider High School
Wichita Falls, TX05.2018
Skills
- Food Running
- Order Management
- Supply Restocking
- Data Entry
- Scheduling
- Office equipment proficiency
- Customer Service
- Inbound and Outbound Calling
- 10-Key
- Account updating
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- TABC
Timeline
Server
Buffalo Wild Wings
05.2024 - 10.2024
Receptionist
H&r Block
01.2024 - 03.2024
Quality Control Inspector
Mann+Hummel
08.2022 - 03.2023
Server Assistant
Saltgrass Steakhouse
07.2021 - 04.2022
Customer Service Representative
Sitel Call Center
06.2019 - 08.2022
Server
Beefmaster Steakhouse
05.2019 - 08.2022
Sandwich Artist
Subway
02.2016 - 08.2018
High School Diploma -
Rider High School
Similar Profiles
Caroline ZierenbergCaroline Zierenberg
Restaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue PubRestaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue Pub
Kristina OrrKristina Orr
Server/Bartender/Shift Manager at Buffalo Wild WingsServer/Bartender/Shift Manager at Buffalo Wild Wings
David ThachDavid Thach
General Manager at Buffalo Wild WingsGeneral Manager at Buffalo Wild Wings
Lauren MahoneyLauren Mahoney
Bartender/ Server/ Trainer at Buffalo Wild WingsBartender/ Server/ Trainer at Buffalo Wild Wings
Sara TitusSara Titus
Administrative Coordinator at Valdosta State University - Professional Education ServicesAdministrative Coordinator at Valdosta State University - Professional Education Services