Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Gonzalez

Madison

Summary

Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction.

Overview

5
5
years of professional experience

Work History

Host

Great Dane Pub & Brewing
Madison
03.2025 - Current
  • Assisted in training new hosts on procedures and customer service standards.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Built positive relationships with other front-of-house and kitchen staff.

Crew Member

Dunkin' Donuts
Madison
01.2024 - 10.2025
  • Prepared and served a variety of coffee beverages and food items.
  • Operated cash register, processing customer orders accurately and efficiently.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Followed safety and health regulations in food preparation and handling.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Presented orders to guests within anticipated service times.

Host

Liberty Station Tavern
Madison
03.2021 - 01.2024
  • Greeted and seated guests in a friendly and efficient manner.
  • Maintained cleanliness and organization of the dining area throughout shifts.
  • Assisted in training new hosts on procedures and customer service standards.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.

Education

High School Diploma -

La Follette High School
Madison, WI
06-2025

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Communication skills
  • Effective multitasking
  • Telephone reception
  • Bilingual in Spanish and English

Languages

Spanish
Native/ Bilingual

Timeline

Host

Great Dane Pub & Brewing
03.2025 - Current

Crew Member

Dunkin' Donuts
01.2024 - 10.2025

Host

Liberty Station Tavern
03.2021 - 01.2024

High School Diploma -

La Follette High School

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