Naomi Haynes
Wheatland
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing Department
Prodegi Corporate Benefits Solutions
Worland, WY
01.2023 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Photographer
Stanomy Photography
Basin, WY
04.2012 - Current
- I own my own photography business. I use customer service in scheduling photo shoots. And cash management in securing the best quality. I have three photographers working under me. At the moment we are on a stand still for business.
Beet Truck Driver
PALESK Farms
09.2022 - 10.2022
- Getting beet product from field to factory.
Scale House Operator
Molson Coors Brewing Company
Worland, WY
07.2022 - 10.2022
- Weighing scales in and out. Lab duties testing barley to ensure great quality to send out on the rail cars. Computer work using spread sheets and entering data.
Dietary Aid
Weston County Health Services
Newcastle, WY
03.2021 - 01.2022
- Setting up drinks, and serving food. Doing dishes and setting up for next mean. Special drink and dietary orders. Cleaning and simple care for residents.
Scale House Operator
Morrison Miller Coors
Worland, WY
01.2021 - 03.2021
- Answer phones. Re direct to proper channels. Weigh trucks in and out. Apply data to excel spread sheets. Paperwork turned in at end of day.
Scale Technician and Laboratory Analysis
Wyoming Sugar
Worland, WY
09.2020 - 01.2021
- Weigh trucks in and out. Fix scales and printers. Use computer programs and RFDI cards make new cards. Customer service. Answer phones and redirect calls.
- Gather samples. Run tests in lab. Enter numbers into excel spreadsheet. Clean area between sample runs.
Scale Operator
Morrison Miller Coors
Worland, WY
07.2020 - 09.2020
- Weigh trucks in and out. Probe barley run tests on barley. Computer work. Excel work. Set up spread sheets. Seasonal work.
Direct Care Professional
Owl unlimited
Worland, WY
01.2020 - 07.2020
- Care for residents. Medication, CPR and first aid certified. Meal prep and cleaning
Lab Technician
Wyoming sugar
Worland, WY
08.2019 - 01.2020
- Run tests on beet quality. Compute data to sugar factory.
Scale House Operator
Express Employment Professionals
Worland, WY
09.2019 - 10.2019
- Weighed trucks in and out. Collected data for Sugar Factory.
Direct Care Professional
Big Horn Enterprises
Worland, WY
01.2019 - 08.2019
- Duties include taking care of participants. Cooking and cleaning. Charting and insuring safety for participants. Outings with participants.
Account Manager
Rocky mountain recovery system
Powell, WY
07.2018 - 12.2018
- I collects debts. Answer calls. Help clients with solutions to collecting the debts. Make outgoing calls to try to collect the debt. Record data collected into system.
Driver
Toppers Pizza
Cheyenne, WY
02.2018 - 06.2018
- Prep food. Make deliveries in a timely fashion. Wash dishes and clean store. Cash management. Customer service.
Home Health Aide
SYNERGY HomeCare
Cheyenne, WY
12.2017 - 02.2018
- Companionship to elderly. Light house work, meal prep. Medication reminder, light medical work.
Direct Care Professional
Magic City Enterprises
Cheyenne, WY
10.2016 - 01.2018
- Work in the HUD homes to help support individuals with their daily support and care. Housework and food preparation are used to help Our clients with healthy daily living. I am med certified. CPR and First aid certified.
Teller
Wyoming Downs
Cheyenne, WY
08.2017 - 12.2017
- Cash patrons out, Cash management, Customer service. Cleaning machines. Helping out managers to greet and serve our customers. Handling stressful and difficult situations. Handling cash.
Data Entry Clerk
Wyoming Department of Health
Cheyenne, WY
10.2017 - 11.2017
- Entering data for Medicaid eligibility
Driver/manager/inshop
silvermine subs
Cheyenne, WY
03.2016 - 03.2017
- Driver: Delivers product with speed and accuracy.
- Sandwich artist: Makes sandwiches with speed and accuracy. We deal with in shop orders and the customers first hand with quality to the other three shifts.
- Manager: Manage shifts . Working with a crew in a fast pace setting.
- Great customer service. I can handle difficult quick decisions . Stressful situations do not bother me. Management for 5+ months with this job. I am also a customer rep for the two stores. Cash flow and management are kept tight. Always learning how to be better in the job setting.
Wyoming Department of Health
Apex Systems
Cheyenne, WY
08.2016 - 09.2016
- Medicare processor. Customer service phone rep. I was a temporary data entry clerk for medicare, we completed processing. We also were part of the customer service center as phone representatives for the Wyoming department of health.
Assistant Manager/ Temporary GM
Papa John's
Cheyenne, WY
07.2014 - 03.2016
- Cash management, making dough and pizzas. Scheduling, basic cleaning and oven cleaning. POS system patience. Job patience. I have worked in customer complainants and customer service for this job as well. Handling wrong orders and making them right. Also worked in the office handling cash !management complaints.
- Accomplishments
- MANAGEMENT TRAINING.ROC DESERTIFICATION. SAFE SERVE CERTIFICATION.
- Skills Used
- Leading others for successful shifts. Cash management. Food management.Customer service and complaints.
Cashier
Wheelers IGA
Basin, WY
06.2013 - 05.2014
- Responsibilities
- I am trained to open and close store. Customer service, open and close deli and bakery. Movie rentals. Covering breaks for liqueur store. My customer service is great also learned new techniques in a new setting. And how to handle customer complaints.
- Accomplishments
- Learned to open and close grocery store. Learned new customer service techniques.
- Also worked in customer service handling phone calls. Work ordering new and current product.
- Skills Used
- Math, Spelling, Good customer service skills.
Assistant Store Manager
Family Dollar
Worland, WY
10.2012 - 06.2013
- Responsibilities
- Closed and Opened Store. Working back stock and unloading truck, Facing store, cleaning, cash management. Great customer service.
- Accomplishments
- Trained to be Assistant Store Manager. Learned corporation procedures. Learned to read floor plans.
- Skills Used
- Management procedures, cash management. computer skills, good customer service and customer complaints and questions about product.
CNA/Caregiver
Worland Healthcare Rehabilitation Center
Worland, WY
05.2012 - 10.2012
- Responsibilities
- Basic Nursing duties, charting, helping residents with daily tasks. Taking Residents to and from meals.
- Accomplishments
- Got CNA license and CPR licence and many more certificates.
- Skills Used
- Basic Nursing duties, Charting, housekeeping, basic vital information. Reports on residents to nurses and doctors
Assistant Supervisor/ Community Living Trainer
Big Horn Enterprise
Worland, WY
08.2010 - 07.2012
- Responsibilities
- Basic nursing duties, charting, housekeeping, food perpetration. Client care. Vitals and client care plans. Medication distribution.
- Accomplishments
- CPR training, basic nursing and medical certification. First Aid.
- Skills Used
- I have a certificate to give medications, CPR, First aid.
- We had a setting with clients with disabilities. We worked hard to make it a safe environment and clean. Mostly worked in a setting with mechanical equipment to ensure clients were getting the best care. Light housework and food preparation.
- Worked with care plans and medication charts.
- Each client was assigned to more then on community assistant worker.
CNA/ Bath Aid
Thermopolis Rehabilitation Care Center
Thermopolis, WY
12.2009 - 04.2010
- Responsibilities
- Basic Nursing duties, charting, helping residents with daily tasks. Taking Residents to and from meals. Night time preparations.
- Accomplishments
- CNA certified, First aid, CPR certified.
- Skills Used
- Basic nursing duties, charting, Resident care Vitals.
Education
High School Diploma -
Adult Learning Center
Hazard, KY01-2008
Skills
- Typing
- Medicare/ medicaid processing
- Customer Service phone rep
- Customer Service Experience
- CPR and First Aid Certified
- Organizational Skills
- Microsoft Word
- CPR
- Insurance
- Documentation
- Computer skills
Certification
- Roc/ food safty
- June 2015 to Present
- Management training and safer food practices. Customer service and Rep trainimtraininmg. Cash flow and managment.
- CPR/First Aid
- May 2012 to Present
- Basic wound training. First responder to medical emergencies.
- Customer Service
- August 2010 to Present
- I obtained in management at community living home. And in my first management job.
- CNA
- May 2011 to April 2012
- Caregiver and bath aid. Assisting nurses and patents.
- November 2009 to October 2010
- Caregiver and bath aid
Timeline
Billing Department
Prodegi Corporate Benefits Solutions
01.2023 - Current
Beet Truck Driver
PALESK Farms
09.2022 - 10.2022
Scale House Operator
Molson Coors Brewing Company
07.2022 - 10.2022
Dietary Aid
Weston County Health Services
03.2021 - 01.2022
Scale House Operator
Morrison Miller Coors
01.2021 - 03.2021
Scale Technician and Laboratory Analysis
Wyoming Sugar
09.2020 - 01.2021
Scale Operator
Morrison Miller Coors
07.2020 - 09.2020
Direct Care Professional
Owl unlimited
01.2020 - 07.2020
Scale House Operator
Express Employment Professionals
09.2019 - 10.2019
Lab Technician
Wyoming sugar
08.2019 - 01.2020
Direct Care Professional
Big Horn Enterprises
01.2019 - 08.2019
Account Manager
Rocky mountain recovery system
07.2018 - 12.2018
Driver
Toppers Pizza
02.2018 - 06.2018
Home Health Aide
SYNERGY HomeCare
12.2017 - 02.2018
Data Entry Clerk
Wyoming Department of Health
10.2017 - 11.2017
Teller
Wyoming Downs
08.2017 - 12.2017
Direct Care Professional
Magic City Enterprises
10.2016 - 01.2018
Wyoming Department of Health
Apex Systems
08.2016 - 09.2016
Driver/manager/inshop
silvermine subs
03.2016 - 03.2017
Assistant Manager/ Temporary GM
Papa John's
07.2014 - 03.2016
Cashier
Wheelers IGA
06.2013 - 05.2014
Assistant Store Manager
Family Dollar
10.2012 - 06.2013
CNA/Caregiver
Worland Healthcare Rehabilitation Center
05.2012 - 10.2012
Photographer
Stanomy Photography
04.2012 - Current
Assistant Supervisor/ Community Living Trainer
Big Horn Enterprise
08.2010 - 07.2012
CNA/ Bath Aid
Thermopolis Rehabilitation Care Center
12.2009 - 04.2010
High School Diploma -
Adult Learning Center