Wendy Garcia
Houston,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Billing Department
Gotera Inc
02.2022 - Current
- Optimized organizational systems for payment collections, deposits, and record keeping.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Collaborated with sales and customer service departments to resolve complex billing issues, improving client satisfaction rates.
- Reviewed billing problems, researched issues, and resolved concerns.
- Improved office operations by automating client correspondence, record tracking and data communications.
Customer Service Representative Agent
Foundation Automotive Corporate
07.2019 - 04.2022
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
Legal Assistant
Rene Gonzalez
03.2018 - 07.2019
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
BDC Sale Representative
Doggett Ford
02.2015 - 12.2017
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Receptionist Clerk
Courtyard by Marriott
01.2012 - 11.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
Education
Bentonville High School
Bentonville, ARSkills
- Cash Flow Management
- Payment Processing
- Invoice Management
- Revenue Recognition
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Department
Gotera Inc
02.2022 - Current
Customer Service Representative Agent
Foundation Automotive Corporate
07.2019 - 04.2022
Legal Assistant
Rene Gonzalez
03.2018 - 07.2019
BDC Sale Representative
Doggett Ford
02.2015 - 12.2017
Receptionist Clerk
Courtyard by Marriott
01.2012 - 11.2014
Bentonville High School
Similar Profiles
Emily MexquiticEmily Mexquitic
Patient Care Technician III at Memorial Hermann SouthwestPatient Care Technician III at Memorial Hermann Southwest
Arnissa Brown-BennettArnissa Brown-Bennett
Practice Assistance at White & Case, L.L.P.Practice Assistance at White & Case, L.L.P.
Ashley BandaAshley Banda
Patient Service Representative at Privia Gulf Coast ImagingPatient Service Representative at Privia Gulf Coast Imaging
Chemeka CrewChemeka Crew
School Bus Driver at Cypress Fairbanks ISDSchool Bus Driver at Cypress Fairbanks ISD
Trevon ThomasTrevon Thomas
Billing Department at Providence | R1Billing Department at Providence | R1