Naomi Hernandez
Ypsilanti,MI
Summary
Proven leader recognized for exceptional productivity and efficient task execution. Expertise in team leadership, data entry, and meticulous attention to detail. Quick learner with strong communication skills, adaptability, and problem-solving abilities to enhance operational efficiency and team cohesion.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Chick-fil-A Shift Leader
Chick-fil-A
Ann Arbor, MI
12.2025 - 07.2026
- Supervised team members to ensure prompt service during peak hours, enhancing customer satisfaction.
- Resolved customer complaints swiftly, contributing to a positive dining experience and customer retention.
- Implemented operational procedures to enhance workflow efficiency in the restaurant.
- Managed inventory levels and organized stock, reducing food waste and improving resource utilization.
- Collaborated with management on employee performance evaluations and feedback sessions.
- Entered, tracked, and reported data, such as speed of service, sales, and labor productivity into company database systems accurately.
Water Park Manager
Rolling Hills County Park
05.2025 - 09.2025
- Improved guest experience by maintaining a safe and enjoyable water park environment.
- Oversaw performance of Park Attendants and Lifeguards to uphold guest safety and park quality.
- Developed emergency response plans for various situations, ensuring timely action during critical incidents.
- Worked effectively in fast-paced environments, while maintaining the park's quality standards
- Delivered superior customer service, addressing concerns promptly and ensuring client satisfaction.
- Built and established positive relationships with patrons, team members and supervisors.
- Worked collaboratively with the management team to enhance and improve the workplace environment in addition to the water park itself
Caregiver
Private Client
01.2025 - 06.2025
- - Implemented safety measures and monitored living environments, significantly reducing falls and injuries.
- - Assisted client with daily living tasks, enhancing dignity and independence while ensuring comfort.
- - Built strong, trusting relationships with client and family members to foster effective communication and support.
Cashier
Meri Lou Murray Recreation Center
09.2023 - 01.2025
- - Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- - Greeted customers and promptly addressed their needs to enhance service experience.
- - Cultivated relationships with customers to foster loyalty and drive repeat visits.
- - Worked flexible schedule and extra shifts to meet business needs.
Lifeguard
Meri Lou Murray Recreation Center
09.2023 - 01.2025
- - Monitored swimming areas and enforced rules to ensure swimmer safety.
- - Monitored safety of guests in and around the water in each facility.
- - Always prepared to care for patrons in medical distress using life-saving skills, techniques, and First Aid.
- - Learned and maintained proficiency in first responder skills such as First Aid and CPR.
- - Maintained proficiency in facility EAP (Emergency Action Plan) to prepare for emergency situations.
- - Delivered friendly customer service to guests, effectively addressing concerns.
- Assisted with seasonal transitions in facility operations
Lifeguard
Rolling Hills Water Park
05.2023 - 09.2024
- - Monitored swimming areas and enforced rules to ensure swimmer safety.
- - Monitored safety of guests in and around the water in each facility.
- - Learned and maintained proficiency in first responder skills such as First Aid and CPR.
- - Prepared to respond to patrons in medical distress, utilizing life-saving skills and First Aid techniques.
- - Maintained proficiency in each facilities EAP (Emergency Action Plan) to ensure preparation for emergency situations.
- - Delivered friendly customer service to guests, promptly addressing concerns to enhance their experience.
- Worked during summer season to support recreational activities
Education
Bachelor of Science - Business Analytics
Clavin University
Grand Rapids, MI05-2030
Highschool Diploma -
Homeschool
Ypsilanti MI05-2025
Skills
- Operational procedures
- Operational efficiency
- Team supervision
- Customer service
- Fast-paced adaptability
- Problem Solving
- Critical Thinking
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- Lifeguard
- CPR & AED
- 2022-2027
- American Red Cross
Community Service & Volunteer Work
Redemption Bible Church, Youth Leadership Team (Redemption Students)
Timeline
Chick-fil-A Shift Leader
Chick-fil-A
12.2025 - 07.2026
Water Park Manager
Rolling Hills County Park
05.2025 - 09.2025
Caregiver
Private Client
01.2025 - 06.2025
Cashier
Meri Lou Murray Recreation Center
09.2023 - 01.2025
Lifeguard
Meri Lou Murray Recreation Center
09.2023 - 01.2025
Lifeguard
Rolling Hills Water Park
05.2023 - 09.2024
Bachelor of Science - Business Analytics
Clavin University
Highschool Diploma -
Homeschool