Naomi Ince
Descanso,CA
Summary
I have over 10 years of excellent management experience, effective communication and problem solving skills. Employee and community relations is my field of expertise with Public Administration as my educational background.
Overview
17
17
years of professional experience
Work History
Human Resources Technician
City Of Santee
05.2023 - Current
- Recruitments, background checks, conditional and final offer letters, new hire orientations and mandatory trainings.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed and screened applicant resumes to identify qualified candidates in NeoGov.
- Administered and answered employee benefit related questions.
- Reviewed and screened applicant resumes to identify qualified candidates. Oversaw and managed hiring process.
Branch Manager
San Diego County Library - Pine Valley Branch
06.2017 - 05.2023
- Provided excellent customer skills, resolved patron disputes, answered reference questions, ordered library materials and provided assistance to customers on computers, printing services, faxes, emails and other online services,
- Established and strengthened partnerships to provide more services to a rural and undeserved community. Outreach to local schools and organizations to promote literacy and inclusion.
- Proactively managed staff in a positive manner by encouraging team effort and staff development to enhance work productivity. Managed employee and customer relations, created staff work schedules and approved requested time off and timecards.
- Ordered branch supplies and equipment for branch, submitted daily and monthly statistics, daily balancing of cash register, requested building maintenance and submit security incident reports.
- Created monthly calendar of events for distribution, fliers, and social media posts on various platforms. Planned and hosted o for all ages. Contacted and scheduled presentations and programs.
Assistant Branch Manager
San Diego County Library - Campo Branch
09.2014 - 06.2017
- Responded to customer concerns, working with branch manager to significantly raise customer satisfaction and community engagement.
- Supervised and trained to help improve skills and advancement in the following positions: Library Tech I Intermittent workers, Substitutes, Service Learners, Senior Community Service Employment for Progress Program and volunteers.
- Planned and hosted programs for all ages. Contacted and scheduled performers for branch programs. Promoted programs with fliers and social media platforms.
- Outreach to partnerships, local schools, community center and clinics to strengthen community relationships.
Intermittent Library Technician I
San Diego County Library - Descanso Branch
07.2007 - 08.2014
- Assisted with branch cooperative coverage at various locations from small to large branches with opening and closing procedures.
- Answered phones, set up cash register, processed fees and fines, created and updated patron records, assisted customers on computers, printer, fax machine, wireless access and their personal devices.
- Hosted the following programs at the Descanso Branch, preschool storytime, Bilingual storytime, class visits, and Dia de los Niños, Dia de los Libros (Children's Day, Day of the Books).
Education
Bachelor of Arts - Public Administration
San Diego State University
San Diego, CA05.2006
Skills
Public and employee relations
Recruitment, staff training and development
Community outreach and partnerships
Fluent in speaking, writing and reading Spanish
Timeline
Human Resources Technician
City Of Santee
05.2023 - Current
Branch Manager
San Diego County Library - Pine Valley Branch
06.2017 - 05.2023
Assistant Branch Manager
San Diego County Library - Campo Branch
09.2014 - 06.2017
Intermittent Library Technician I
San Diego County Library - Descanso Branch
07.2007 - 08.2014
Bachelor of Arts - Public Administration
San Diego State University
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