Naomi Mack
Customer Service Agent
Stone Mountain,GA
Summary
Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Liaison/Shuttle Driver
MTI/Ronald McDonald House
05.2018 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Call Center Agent-Inbound Calls
Aetna Medicaid Part D
03.2016 - 06.2018
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
- Responded proactively and positively to rapid change.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring highest quality of service for clients.
Patient Account Representative
Humana Healthcare Part D/Chase Source Staffing
10.2014 - 03.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Educated patients on importance of preventive health care and insurance coverage.
- Responded to approximately 30 incoming calls, inquiries ,emails while providing detailed feedback.
Education
Diploma - College Preparatory
Weequahic High School
Newark, NJSome College (No Degree) - Psychology/ Minor in Business Administration
Livingston College/Rutgers University
New Brunswick, NJCertificate Of Completion - Radio Broadcasting
Announcer Training Studios
New York, NYCompleted Hours -
Georgia MLS Real Estate Course
Timeline
Customer Service Liaison/Shuttle Driver
MTI/Ronald McDonald House
05.2018 - Current
Call Center Agent-Inbound Calls
Aetna Medicaid Part D
03.2016 - 06.2018
Patient Account Representative
Humana Healthcare Part D/Chase Source Staffing
10.2014 - 03.2016
Diploma - College Preparatory
Weequahic High School
Some College (No Degree) - Psychology/ Minor in Business Administration
Livingston College/Rutgers University
Certificate Of Completion - Radio Broadcasting
Announcer Training Studios
Completed Hours -
Georgia MLS Real Estate Course
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