Naomi Maglaris

• Trained and motivated employees to perform daily business functions.
• Developed and nurtured lasting customer relationships by projecting a professional image and responding quickly to logistical and scheduling issues.
• Maximized revenue by identifying new market opportunities
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Assessed income and expenses and adapted plans to improve profit levels.

• Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
• Documented customer account statuses for future reference.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Basically assisted my spouse in back and front of the restaurant working all positions.

• Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maximized quality assurance by completing frequent line checks.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients and sales representatives.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Direct communication with manufacturing plant and sales representatives

• Provided training materials for new hires, streamlining the onboarding process and promoting consistent practices.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Answered all incoming phone calls
• Maintained employee personnel files
• Completed weekly Payroll

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Scheduled employee orientation for new hires.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Managed confidential employee records, safeguarding personal and professional information.
• Medicare, Medicaid and Private insurance billing
• Audited and corrected billing and posting documents for accuracy.

• Responded to customer requests for products, services, and company information. offering excellent support and tailored recommendations to address needs.
• Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
• Direct communication with manufacturing, sales & marketing.