Daniel Meduna

Developed applications using Visual FoxPro; Webmaster and Microsoft Exchange/Microsoft 365 Administrator; Administered and managed company-wide computer backup systems; Coordinated with vendors to research and implement software upgrades; Automated multiple weekly and monthly reporting processes; Developed and maintained yearly programs based on specific criteria using Visual FoxPro; Monitored and maintained security systems, including antivirus software, firewalls, and intrusion detection systems; Set up and configured new computers, ensuring proper installation and functionality; Managed user accounts for approximately 200 employees, including creating profiles, email accounts, and access permissions; Provided technical support and training to 200 users for smooth onboarding and effective technology use; Resolved computer and connectivity issues for local and remote users and customers; and implemented performance improvements and bug fixes to enhance application efficiency.

Provided technical assistance and support for incoming students with computer systems, software, and hardware; Responded to and resolved IT support requests via phone, email, or in-person; Installed, configured, and maintained software and hardware; Troubleshot and diagnosed technical issues; and performed regular maintenance and updates on student-issued laptops.