Naomi Martinez
San Antonio,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. I strive to put my all into everything i work on. Highly Committed with hardworking mentality to maintain quality of services and product. I am a Multi-Tasking Manger well known for creating positive vibes throughout the work field .I am very Motivated.
Overview
11
11
years of professional experience
Work History
Office Manager
Davies Medclinic/ Mobile Medclinic
San Antonio, Texas
12.2020 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Kept Log of Employees Timesheets/Clockins.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Arranged corporate and office conferences for company employees and guests.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Hospice Aide
In Home Senior Care
San Antonio, Texas
01.2018 - 12.2020
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Comforted family members, offered attentive listening and high level of emotional support.
- Positioned patients to provide comfort and promote better body alignment.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Homecare Provider/Customer Service Assistant
Christus Santa Rosa Home Care
San Antonio, Texas
03.2009 - 08.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Submitted completed orders quickly to maximize delivery efficiency.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Staffed employees directly on what the patient was asking for.
Education
Phlebotomy
National Performance Specialist
04.2022
High School Diploma -
Holmes High School
San Antonio, TX06.2007
Skills
- Policy and Procedure Modification
- Team Management
- Office Management
- CRM Software
- Staff Training
- Volunteer Relations
- Licensing Requirements
- Executive Calendars
- Executive Travel
- Medical Billing and Collections
- Intuit QuickBooks
- Sorting and Delivering Mail
- Hotel Accommodations
- Biweekly Payroll Processing
- Office Supplies and Inventory
- Photography Shoots
- Travel Arrangement Management
- Deposit Collection
- Friendly and Relatable
- Special Event Projects
- Managing Appointments
- Confidence and Drive
- Maintenance Requirements
- Administration and Operations
- Leadership and Change Management
- Employee Timesheet Processing
- Employee Motivation
- Remote Work Coordination
- Office Equipment Management
Timeline
Office Manager
Davies Medclinic/ Mobile Medclinic
12.2020 - Current
Hospice Aide
In Home Senior Care
01.2018 - 12.2020
Homecare Provider/Customer Service Assistant
Christus Santa Rosa Home Care
03.2009 - 08.2015
Phlebotomy
National Performance Specialist
High School Diploma -
Holmes High School