Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Mora Reyes

Barstow,CA

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

2
2
years of professional experience

Work History

Receptionist

Automan
08.2022 - 06.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, products, and services.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Responded to inquiries from callers seeking information
  • Handled cash transactions and maintained sales and payments records accurately
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Manged over 50-75 phone calls a day

Peer Counselor

Barstow High School
08.2021 - 06.2023
  • Developed student's life skills such as time management and communication.
  • Provided holistic support to assist with academic, emotional and social challenges.
  • Shared resources, opportunities, and activities to support students learning and development.
  • Established trusting relationship with students by maintaining professionalism and honoring confidentiality.
  • Encouraged students to develop strong decision-making and problem-solving skills.
  • Implemented strategies to help students manage stress and difficult emotions.
  • Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Counseled 10-15 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life

Education

Associate of Arts - Humanities

Barstow Community College
Barstow, CA
05.2024

Skills

  • Product Recommendations
  • Customer Service
  • Effective Selling Techniques
  • Listening Skills
  • Multitasking Strengths
  • Time Management
  • Sales and Marketing

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Automan
08.2022 - 06.2023

Peer Counselor

Barstow High School
08.2021 - 06.2023

Associate of Arts - Humanities

Barstow Community College

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Naomi Mora Reyes