Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

NAOMI NAKAONA

Real Sleek Trends Boutique
Chicago,IL
7
years of professional experience

Dynamic customer service professional with a proven track record at Real Sleek Trends Boutique, enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in cash handling and inventory management, I excel in fast-paced environments, consistently delivering results while maintaining a positive attitude and fostering teamwork.

Work History

Customer Service Sales Representative

3 Years 10 Months
Real Sleek Trends Boutique | 12.2020 - 10.2024
  • Enhanced customer satisfaction through personalized service and effective problem resolution.
  • Developed product knowledge to provide tailored recommendations and increase sales.
  • Managed inventory levels, ensuring optimal stock availability for customers.
  • Trained new team members on customer service protocols and sales techniques.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. . Maintained friendly and positive attitude at all times even with unhappy and unruly customers. . Handled Cash payment transaction.

Server, Cook and Dishwasher

2 Years 8 Months
Hungry Lion | 03.2018 - 11.2020
  • Prepared and cooked menu items according to established recipes and quality standards.
  • Maintained cleanliness and organization of kitchen tools and workspaces.
  • Assisted with inventory management to sustain necessary stock levels.

Collaborated with team members to enhance kitchen operations during peak times. . . Experienced in quickly and accurately sorting dishes, Glasses and Silverware for efficient washing. . Skilled in Using a variety of cleaning products and chemicals to sanitize dishes cutlery and cooking utensils.

Education

High School Diploma

Kamulanga High School | Lusaka Zambia | 10.2014

High school diploma In Art & Humanities

Skills

Customer service
Time management
Active listening
Goal oriented
Problem-solving
Relationship building
Multitasking and organization
Empathy and patience
Cash handling
Processing payments
Food safety and sanitation
Teamwork
Self motivation

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Customer Service Sales Representative

Real Sleek Trends Boutique
12.2020 - 10.2024Read More

Server, Cook and Dishwasher

Hungry Lion
03.2018 - 11.2020Read More

Kamulanga High School

High School Diploma
Read More
NAOMI NAKAONA