Naomi Ocasio
Tampa,FL
Summary
Proven Medical Assistant with a track record of enhancing patient care at Better Health Medical Center. Skilled in HIPAA Compliance and known for exceptional customer service, I significantly improved patient flow management. My adaptability and dedication to professionalism have been pivotal in fostering trust and efficiency in fast-paced healthcare environments.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Better Health Medical Center
03.2024 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Taught patients about medications, procedures, and care plan instructions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
EVS
Orchid Cove at Palm Harbor
08.2023 - 03.2024
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Developed and maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Streamlined processes for inventory management, reducing waste and lowering supply costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Crew Member
McDonald's
01.2023 - 11.2023
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Completed milkshakes and ice cream desserts for customers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared products following restaurant, health, and safety standards and procedures.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Replenished serving stations with fresh food and cleaned up spills.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Stocked shelves to organize aisles in assigned department.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Boosted repeat customer rates by providing friendly and engaging service.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Increased customer satisfaction with prompt and accurate order taking.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Improved team morale, leading to increased productivity and reduced turnover.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Fostered positive team environment by assisting coworkers during rush periods.
- Supported training of new crew members, leading to more efficient onboarding process.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Associate
Journeys
06.2022 - 10.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Participated in training sessions to stay updated on product information and company policies.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Gulf High School
New Port Richey, FL05.2024
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Clinical Documentation
- Patient-focused care
- Specimens collection and processing
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Patient Flow Management
- Sterilization techniques
- Fluent in Languages
- Trustworthy companion
- Adaptable
- pH testing
Languages
So
Native or Bilingual
Timeline
Medical Assistant
Better Health Medical Center
03.2024 - Current
EVS
Orchid Cove at Palm Harbor
08.2023 - 03.2024
Crew Member
McDonald's
01.2023 - 11.2023
Store Associate
Journeys
06.2022 - 10.2022
Gulf High School
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