Summary
Overview
Work History
Education
Skills
Timeline
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Naomi Omba

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

QVC Customer Service Rep

QVC
08.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as top performers within our team
  • Handles more than 300+ calls per day

Cafe Associate

Sam's Club
12.2017 - 02.2019
  • Enhanced customer satisfaction by providing efficient and friendly service in fast-paced cafe environment.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
  • Assisted in inventory management, tracking stock levels, and placing orders for necessary supplies.

Register Associate

Taco Bell
07.2016 - 05.2017
  • Resolved customer inquiries and complaints, fostering positive shopping experiences.
  • Maintained orderly checkout area by organizing registers and cleaning workspaces regularly.
  • Handled high-volume sales periods with professionalism, efficiently managing large quantities of transactions.

Education

High School Diploma -

East Mecklenburg High School
Charlotte, NC
06.2016

Skills

  • Task Delegation
  • Patience
  • Product Knowledge
  • Service Minded
  • Customer Service
  • Reliability
  • Organizational Skills
  • Attention to Detail
  • Calm and Professional Under Pressure
  • Computer Proficiency

Timeline

QVC Customer Service Rep

QVC
08.2022 - Current

Cafe Associate

Sam's Club
12.2017 - 02.2019

Register Associate

Taco Bell
07.2016 - 05.2017

High School Diploma -

East Mecklenburg High School

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Naomi Omba