Naomi Perry
Memphis,TN
Summary
Dynamic bartender and server manager with extensive experience at IHOP, excelling in cash handling and customer service. Proven ability to enhance guest satisfaction through personalized service and effective team collaboration. Skilled in inventory management and sales reporting, consistently achieving service excellence in high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Applebee's Neighborhood Grill & Bar
02.2023 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Bartender
Jerry Lee Lewis' Cafe
03.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Manager
IHOP
05.2015 - 01.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
Bachelor of Science - Public Health Administration
University of Southern Mississippi
Hattiesburg, MS05-2019
High School Diploma -
Southaven High School
Southaven, MS05-2015
Skills
- Cash handling
- Inventory management
- Point of sale
- Mixology techniques
- Customer service
- Sales reporting
- Time management
- Team collaboration
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased revenue 10% by implementing unique promotions.
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
Spanish
Limited Working
Timeline
Server/Bartender
Jerry Lee Lewis' Cafe
03.2023 - 07.2024
Bartender
Applebee's Neighborhood Grill & Bar
02.2023 - 01.2025
Server Manager
IHOP
05.2015 - 01.2023
Bachelor of Science - Public Health Administration
University of Southern Mississippi
High School Diploma -
Southaven High School
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