Naomi Price
Frisco
Summary
Customer-focused operations professional with experience supporting high-volume environments, leading frontline teams, and delivering elevated customer service under pressure. Strong ability to coordinate operations, support employees, and resolve customer issues while maintaining safety, compliance, and operational efficiency. Known for professionalism, adaptability, and calm decision-making in fast-paced settings. Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor / Operations Support
Airport Services Environment
01.2023 - Current
- Support daily airport customer service and operational activities in a fast-paced, high-traffic environment
- Lead and assist frontline team members during peak periods, irregular operations, and customer disruptions
- Coordinate customer flow, terminal support, and service recovery to maintain safe and efficient operations
- Assist with compliance to FAA, DOT, and local operational regulations
- Provide real-time guidance and support to employees to ensure consistent customer service delivery
- Monitor operational conditions and communicate issues to leadership as needed
- Work rotating shifts including weekends, holidays, and extended hours based on operational needs
- DFW Metroplex
Customer Service Lead
Customer-Facing Operations
01.2021 - 01.2023
- Served as a lead support for customers and team members in a high-volume service environment
- Handled escalated customer concerns with professionalism, empathy, and sound judgment
- Assisted with onboarding and mentoring new employees on service standards and procedures
- Supported daily operations through coordination, reporting, and team communication
- Recognized for reliability, leadership presence, and problem-solving skills
Customer Service Representative
Retail & Service Operations
01.2019 - 01.2021
- Delivered high-quality customer service in fast-paced environments
- Resolved customer issues efficiently while maintaining company policies
- Built positive relationships with customers and team members
- Maintained accuracy, professionalism, and attention to detail
Education
Bachelor of Business Administration - Business Administration, Interdisciplinary Studies
East Texas A&M University (Texas A&M Commerce)
Texas, USA12.2025
Skills
- Airport & Station Operations Support
- Frontline Team Leadership & Coaching
- Customer Experience Management
- Safety, Compliance & SIDA Awareness
- Conflict Resolution & Service Recovery
- Operational Decision-Making
- Shift & Workforce Coordination
- Performance Monitoring
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Cross-Functional Collaboration
Certification
- Eligible for FAA Criminal Background Check (SIDA Badge)
- Eligible to obtain USPS Clearance (5-year U.S. residency)
- Valid Texas Driver's License
Languages
- Portuguese
- Spanish, Fluent
- Portuguese, Conversational / Working Proficiency
Timeline
Customer Service Supervisor / Operations Support
Airport Services Environment
01.2023 - Current
Customer Service Lead
Customer-Facing Operations
01.2021 - 01.2023
Customer Service Representative
Retail & Service Operations
01.2019 - 01.2021
Bachelor of Business Administration - Business Administration, Interdisciplinary Studies
East Texas A&M University (Texas A&M Commerce)