Naomi Ramirez
Rancho Murieta,CA
Summary
Dynamic team player with a vibrant personality and extensive experience in diverse environments, consistently delivering exceptional customer service. Known for dependability and punctuality, maintaining a professional, calm, and efficient demeanor even in high-pressure situations. Expertise in problem-solving includes leveraging creativity and innovation to tackle complex challenges related to employees, processes, and costs. Committed to fostering collaborative workspaces that drive productivity and success.
Overview
5
5
years of professional experience
Work History
Office Technician
Department of Real Estate
Sacramento, CA, US
02.2025 - Current
- Streamlined administrative processes through effective handling of clerical responsibilities including copying, faxing, and filing.
- Compiled and formatted dictation and handwritten notes into structured reports and professional correspondence.
- Facilitated distribution of incoming mail to designated recipients throughout the office.
- Facilitated opening and assignment of real estate license applications to analysts.
- Coordinated supply orders and maintained inventory levels to support organizational needs.
- Managed secure destruction of sensitive documents to protect client confidentiality.
- Facilitated maintenance operations by effectively scheduling and coordinating tasks to ensure optimal functionality.
- Oversaw attendance tracking and reporting processes to ensure accurate records.
- Compiled and analyzed monthly production data to enhance operational insights.
- Expertly navigated Microsoft applications, including Excel, Word, Outlook, PowerPoint, and Adobe, to support project management and documentation needs.
- Executed document scanning and digitalization processes to enhance accessibility.
Associate Banker Management Expansion
JPMorgan Chase & Co.
Elk Grove, CA, US
12.2023 - 02.2025
- Executed a comprehensive range of financial transactions for customers, ensuring seamless processes for deposits, withdrawals, account openings and closings, wire transfers, and ongoing account maintenance.
- Facilitated customer interactions through in-person consultations and telephone support.
- Demonstrated proficiency in Microsoft tools to facilitate data analysis and reporting tasks.
- Provided detailed information to customers regarding new services and products aligned with their requirements.
- Sourced potential sales leads and facilitated referrals to financial services branch partners to enhance customer support.
- Executed manual and automated counting of coins and cash received to ensure accurate financial records.
- Welcomed customers with a positive demeanor and provided expert consultation on required services.
- Managed foreign currency transactions and exchange processes.
Server
Rancho Murieta Country Club
Rancho Murieta, CA, US
10.2022 - 01.2024
- Facilitated customer interactions through in-person consultations and telephone support.
- Led customer service initiatives to streamline order placement. Developed strategies to effectively communicate menu details. Implemented allergy-friendly options to enhance customer satisfaction.
- Enhanced sales performance through strategic upselling of high-profit items, including appetizers and mixed drinks.
- Fostered customer loyalty by greeting and maintaining rapport with regular clientele.
- Verified identification to uphold age restrictions for alcoholic beverage sales.
- Recognized by customers for exceptional service and commitment to exceeding expectations.
- Supported banquet operations by efficiently setting up food stations and executing final cleanup tasks.
- Processed customer payments through cash registers and credit card machines, ensuring accuracy and efficiency.
- Assisted bartenders in maintaining cleanliness and organization of bar area. Supported inventory management by restocking supplies as needed. Helped create a welcoming atmosphere for guests through attentive service.
- Facilitated training programs for new employees across multiple store stations.
- Coordinated with kitchen team to ensure accurate meal verification, supporting timely deliveries and reducing customer service issues.
Server
Sushi Q Japanese Restaurant
Sacramento, CA, US
04.2022 - 09.2022
- Facilitated customer interactions through in-person consultations and telephone support.
- Ensured a welcoming dining experience by seating guests, providing menus, and efficiently capturing drink orders.
- Enhanced sales performance through strategic upselling of premium items and alcoholic beverages to customers.
- Verified identification to uphold age restrictions for alcoholic beverage sales.
- Cultivated a warm and welcoming environment to enhance customer service experience.
- Developed strategic plans for large events and reservations to optimize staffing and operational efficiency.
- Processed credit card, cash, and gift certificate transactions, ensuring accurate change distribution.
Gymnastics Coach
Elevate Gymnastics Academy
Elk Grove, CA, US
03.2021 - 04.2022
- Facilitated athlete development by providing clear communication and effective mentoring to improve strength and agility.
- Created and executed individualized lesson plans and routines to enhance student learning outcomes.
- Organized and managed gym equipment setup and maintenance to enhance user experience and operational efficiency.
- Engaged in collaborative efforts to enhance learning experiences for students with diverse needs.
- Promoted stretching routines and correct exercise form to minimize injury risk and alleviate muscle tightness.
- Fostered a dynamic and enjoyable atmosphere for participants to enhance learning outcomes and maintain focus on goals.
- Conducted performance assessments to track progress and adjust training plans accordingly.
- Established strong relationships with parents and guardians to promote athlete engagement and support.
Crew Member
Togo's & Baskin Robbins
Sacramento, CA, US
12.2020 - 03.2021
- Facilitated customer interactions through in-person consultations and telephone support.
- Executed cashiering operations with precision and efficiency.
- Enhanced customer satisfaction by welcoming guests and accurately capturing their orders.
- Executed sanitation protocols for food prep and dining areas to ensure a hygienic environment.
- Tracked inventory levels of food supplies to maintain optimal stock and prevent shortages.
- Trained new crew members on operational procedures and customer interaction techniques.
Education
High School Diploma -
John F. Kennedy High School
Sacramento, CA01.2022
Skills
- Clerical Experience
- Customer Service
- Time Management
- Organizational Skills
- Cash Handling
- Skilled in Microsoft Office applications
- Record-keeping proficiency
- Professional telephone etiquette
- Problem Solving
- Team Collaboration
Timeline
Office Technician
Department of Real Estate
02.2025 - Current
Associate Banker Management Expansion
JPMorgan Chase & Co.
12.2023 - 02.2025
Server
Rancho Murieta Country Club
10.2022 - 01.2024
Server
Sushi Q Japanese Restaurant
04.2022 - 09.2022
Gymnastics Coach
Elevate Gymnastics Academy
03.2021 - 04.2022
Crew Member
Togo's & Baskin Robbins
12.2020 - 03.2021
High School Diploma -
John F. Kennedy High School