NAOMI RODRIGUEZ
New York,NY
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Dance project of washington heights
New York, New York
12.2024 - 02.2025
- Meet and greet visitors at reception and respond to general inquiries
- Assist in student registration
- Assist financial transactions, including handling tuition payments and merchandise sales
- Update school database (Dance Studio Pro)
- Monitor student attendance
- Provide administrative support to staff and teachers
- Enforce school building and front desk protocols and procedures
- Maintain ongoing cleanliness of facility during shift including all common areas (kitchen, sitting area, bathrooms), replace toilet paper and other supplies as needed
- Execute close of day building protocol
- Respond to school community needs
Bilingual Administrative Assistant
Docgo
New York, New York
03.2024 - 09.2024
- Greet guests, patients, clients, and staff members as they enter our locations
- Assist guests, patients, and clients through the intake and discharge processes
- Scan the QR code on the guest’s badge as they enter and leave the facility and bring any flagged guests to HERRC or DocGo Supervisor’s attention, in a timely manner
- Register guests into our computer systems
- Direct guests, patients, clients, and staff members to the correct resources and escort when necessary
- Distribute meals, personal hygiene items, and other necessary items
- Clean up after meal distribution and organize leftover food supplies
- Organize and store mail for guests
- Distribute mail and flyers
- Assist guest, patients, and clients with various appointments
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
- Utilizes appropriate supplies with minimal waste
- Respect and maintain the confidentiality of information
Customer Service Representative
Maximus
New York, NY
11.2023 - 01.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Provided accurate information regarding products and services while upselling additional products when appropriate
- Processed orders, forms, applications, and requests accurately and efficiently
- Maintained records of customer interactions, transactions, comments, and complaints
- Maintained high levels of professionalism while interacting with customers via phone or email
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
Package Handler
United Parcel Service (UPS)
Brooklyn, NY
10.2023 - 12.2023
- Receive incoming packages and sort them based on destination or delivery route
- Verify package labels and shipping addresses to prevent delivery error
- Communicate effectively with colleagues and supervisors to ensure a smooth workflow
- Manage time effectively to meet tight deadlines and maintain a consistent work pace
- Demonstrate physical stamina to handle the demands of repetitive lifting, bending, and standing for extended periods
Front Desk Receptionist
La Palestra - The Eugene
Manhattan, NY
09.2022 - 01.2023
- Greet guests at front desk and engaging in pleasant conversations while managing check-in process
- Answering multi line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolve customer issues quickly and notified supervisor immediately when problems escalated
- Maintaining files and records by implementing effective filing systems that boosted efficiency and organization
- Retrieving mail, packages, and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal
- Collecting room deposits, fees, and payments
Front Desk Admin
Somos Community Care
New York, NY
12.2021 - 07.2022
- Greet and assist visitors, patients, and staff in a friendly and professional manner
- Process paperwork, including patient registration forms, insurance information, and other administrative documents
- Relay messages and information accurately to ensure smooth communication within the facility
- Manage multiple tasks efficiently, such as answering phones, handling paperwork, and assisting patients simultaneously
- Manage the front desk area, ensuring a clean and organized workspace
Sales Associate Team Leader
Snipes USA
Bronx, NY
03.2021 - 12.2021
- Foster a positive and collaborative team environment
- Handle escalated customer inquiries and concerns, ensuring resolution and customer satisfaction
- Assist in managing inventory levels, conducting regular stock checks, and replenishing merchandise as needed
- Work closely with store management to implement sales strategies and promotional activities
Education
Nursing -
Mercy University
Dobbs Ferry, NY05.2025
St. Johns University
Queens, NY05.2022
Skills
- Fluent Spanish
- ASL
- Microsoft Office
- Filing
- Customer Service
- Multi-tasking
- Money Processing
- Communication
Pronouns
- She
- Her
Skills And Abilities
Fluent Spanish, ASL, Microsoft Office, Filing, Customer Service, Multi-tasking, Money Processing, Communication
Timeline
Front Desk Coordinator
Dance project of washington heights
12.2024 - 02.2025
Bilingual Administrative Assistant
Docgo
03.2024 - 09.2024
Customer Service Representative
Maximus
11.2023 - 01.2024
Package Handler
United Parcel Service (UPS)
10.2023 - 12.2023
Front Desk Receptionist
La Palestra - The Eugene
09.2022 - 01.2023
Front Desk Admin
Somos Community Care
12.2021 - 07.2022
Sales Associate Team Leader
Snipes USA
03.2021 - 12.2021
Nursing -
Mercy University
St. Johns University