Naomi Sanchez
Phillipsburg,NJ
Summary
My name is Naomi sanchez. I was an Assistant Manager at dominos. I’ve had extensive progressive record of accomplishment in leadership roles and always had respect for my coworkers just as they had respect for me. I established clear guidelines and policies to keep staff satisfied and successful in the workplace . Excellent relationship-building, multitasking, and decision-making skills
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
Phillipsburg
09.2022 - 12.2024
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Delegated work to staff, setting priorities and goals.
Waitress Trainee
Villa Milagro Vineyards
Phillipsburg, NJ
07.2020 - 06.2023
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Prepared checks, itemizing total meal costs and taxes.
- Checked that all orders were accurate before delivering to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Provided excellent customer service during meal times.
- Greeted customers and provided menus.
- Provided exceptional service to high volume of daily customers.
- Maintained a professional attitude while working in a fast-paced environment.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Filled condiments and napkin containers during slack periods.
- Followed safety protocols when handling hot plates or sharp objects.
- Addressed complaints to kitchen staff and served replacement items.
- Adhered to health regulations concerning food storage and sanitation practices.
- Responded to ad hoc cleaning duties at end of shift.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Biological Sciences
Warren County Community College
475 NJ-57, Washington, NJ 07882Skills
- Sales monitoring
- Budget assistance
- Operations management
- Retail operations
- Staff training and development
- Employee engagement
- Closing oversight
- Sales strategies
- Product and service sales
- Multitasking and organization
- Problem-solving
- Money handling
- Team motivation
- Customer service and satisfaction
- Customer service
- Workplace safety compliance
- Time management
- Team motivation techniques
- Employee supervision
- Staff supervision
- Verbal and written communication
Timeline
Assistant Manager
Dominos's Pizza
09.2022 - 12.2024
Waitress Trainee
Villa Milagro Vineyards
07.2020 - 06.2023
Biological Sciences
Warren County Community College