Naomi Savage

• Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
• Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
• Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Provided excellent customer service to create positive experiences and build patient trust.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped patients complete necessary medical forms and documentation.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed patient referrals to other medical specialists.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.

• Managed multi-line telephone system and greeted claimants during office visits.
• Prepared, collected and distributed outgoing and incoming mail and packages.
• Confirmed appointments, communicated with clients and updated client records.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.

• Performed routine office tasks necessary for office operation and presentation.
• Chart prep for following day patients.
• Noted physician orders in chart and completed directed actions.
• Checked patients out after services.
• Took copayments and compiled daily financial records.
• Used Nextgen to schedule appointments.
• Back up for phones, tasking patient issues to appropriate staff.
• Facilitated communication between patients and various departments and Staff.

- Processed incoming mail, open mail, date stamp and scan transcripts.

- Send emails for mailing address updates for return mail, update new addresses in the system.

- Performed data entry, enter student, college and all passing grades from transcripts into (TES) Transfer Evaluation System. Update spreadsheets daily for 48 hour registration.

- Process incoming gift donations, send email to appropriate people, log check info into spreadsheet and send to business office.

- Check Sales Force for downloaded essay's, resumes and transcripts, update appropriately.

• Completed weekly payroll and billing
• Developed and facilitated all new-hire orientations
• Resolved understaffing issues, disputes, employee terminations and disciplinary procedures
• Monthly on call responsibility
• Reviewed job applications to identify, vet and recommend optimal candidates
• Interviewed and hired new personnel and oversaw all staffing

operations.

• Oversee daily office operations for staff of 150 employees
• Prepare and distribute payroll for staff of 150 employees
• Trained new employees on programs and data entry software
• Compile quarterly reports for end of fiscal year budgets
• Prepare and publish monthly schedules for Nursing staff
• Keep track of all upcoming meetings, committees and training
• Approve time off request for employees
• Work with managers to find coverage for sick calls, leave of absences and vacations