Naomi Spivey
Tye,Texas
Summary
Adept at operations management and fostering customer satisfaction, I significantly improved cash flow and profitability as Owner/Operator Technician at The Beauty Shop. My strong work ethic and effective communication skills have consistently enhanced patient outcomes and operational efficiency across clinical settings, demonstrating a proven track record of results-driven leadership and compassionate service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Operator Technician
The Beauty Shop
01.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Implemented effective financial management practices, improving cash flow and profitability.
Certified Clinical Medical Assistant
Restore Wellness Primary Care
07.2021 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Formulated and admisitered injections
Phlebotomist
Abilene Diagnostic Clinic
01.2011 - 07.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
Abilene Diagnostic Clinic
12.2009 - 11.2010
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
No Degree - Massage Therapy
On The Spot Massage Academy
Abilene, TX07.2023
Professional Certificate - Medical Assisting
Abilene Medical Assistant School
Abilene, TX11.2021
No Degree - Phlebotomy
Texas State Technical College-Abilene
Abilene, TX12.2009
Professional State License - Cosmetology
Cisco Junior College
Cisco, TX12.2005
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Strong Work Ethic
- Customer-Oriented
- Scheduling
- Hiring and Onboarding
Certification
- Licensed Cosemtologist - 2005-present
- Phlebotomy Training - 2009-present
- Certified Medical Assistant - 2021-present
Timeline
Certified Clinical Medical Assistant
Restore Wellness Primary Care
07.2021 - 11.2021
Owner/Operator Technician
The Beauty Shop
01.2019 - Current
Phlebotomist
Abilene Diagnostic Clinic
01.2011 - 07.2013
Phlebotomist
Abilene Diagnostic Clinic
12.2009 - 11.2010
No Degree - Massage Therapy
On The Spot Massage Academy
Professional Certificate - Medical Assisting
Abilene Medical Assistant School
No Degree - Phlebotomy
Texas State Technical College-Abilene
Professional State License - Cosmetology
Cisco Junior College
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