Naomi Stewart
Bronx,NY
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Medical Front Office Receptionist
Harlem East Life Plan
New York , NY
04.2023 - Current
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Hospital Transporter
Mount Sinai Hospital
New York , NY
12.2020 - 08.2023
- Provided patient transport using various equipment and adhered to safety protocols.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained all schedules by delivering patients safely and on time to procedure rooms.
- Relayed discrepancies, patient condition or special information regarding patient to appropriate personnel.
Airport Security Agent
LaGuardia Airport/Allied Universal
Queens , NY
04.2015 - 04.2020
- Supervised property entrances and exits and access control duties.
- Executing guard post procedure and maintaining log book entries of all activities.
- Trained new security officers on safety protocols and company standards.
- Checked bags, scanning ID’s and participating in interagency efforts to deter criminal activity .
- Communicated with team members and building management via radio, telephones, computers and check point software.
Education
Associate's Degree - Business Administration
Bronx Community College Of The City University Of New York
The Bronx, NYSkills
- Communication skills
- Multitasking and prioritization
- Critical thinking
- Maintaining and updating filing, inventory database system
- Highly motivated
- Time management
- Expert at operating office equipment such as telephones, printers and personal computer
- Organization skills
- Excellent verbal and written skills
- Healthcare customer service skills
Timeline
Medical Front Office Receptionist
Harlem East Life Plan
04.2023 - Current
Hospital Transporter
Mount Sinai Hospital
12.2020 - 08.2023
Airport Security Agent
LaGuardia Airport/Allied Universal
04.2015 - 04.2020
Associate's Degree - Business Administration
Bronx Community College Of The City University Of New York
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