Naomi Sweeney
Amity,AR
Summary
Dependable worker with a track record of success, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Bath Planet of Arkansas
05.2024 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Manager
Blue Lily Cafe & Florist
08.2022 - 02.2024
- Created and maintained employee schedules to ensure adequate staffing levels.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Supervised and trained kitchen staff on proper preparation techniques.
- Prepared meals according to recipes and menus, and adjusted ingredients and cooking times accordingly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Waitress
Ari's Little Italy
08.2019 - 08.2023
- Assisted in seating guests at tables or booths.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials, and answering food preparation questions.
- Calculated charges, issued table checks, and collected payments from customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier
A1 FireWorks
06.2018 - 07.2023
- Issued receipts, refunds, credits, or changes due to customers.
- Counted money in the cash drawer at the beginning of the shift to ensure that amounts were correct and had sufficient change.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Welcomed customers and helped determine their needs.
Education
Science And Business Management
National Park College
Hot Springs, ARHigh School Diploma -
Centerpoint High School
05.2023
Skills
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Multitasking
- Workforce Management
- Schedule Preparation
- Payment Processing
- Cash Handling
- POS Systems
- Price Identification
- Credits and Refunds
- Salesforce CRM
- Phone etiquette expert
- High-volume call environments
Timeline
Appointment Setter
Bath Planet of Arkansas
05.2024 - Current
Manager
Blue Lily Cafe & Florist
08.2022 - 02.2024
Waitress
Ari's Little Italy
08.2019 - 08.2023
Cashier
A1 FireWorks
06.2018 - 07.2023
High School Diploma -
Centerpoint High School
Science And Business Management
National Park College
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