Naomi Zastawniak
Buckhannon,West Virginia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Known for responsibility, punctuality, and productivity even when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry, and office management. Demonstrates excellence in calendar management, scheduling, data entry, and database administration. Highly organized and dedicated, with a proven track record of providing exceptional customer service in fast-paced environments. Offers keen attention to detail and strong decision-making skills to efficiently manage multiple concurrent tasks. Possesses a self-motivated work ethic that allows for effective performance in both independent and team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Genesis Partners
05.2022 - 05.2024
- Maximized customer satisfaction by quickly responding to any concern or request
- Determined customers' needs based on sales calls and face-to-face meetings
- Overcame objections with effective product demonstrations and persuasive communication skills
- Introduced sales prospects to clients, answering questions and offering advice
- Invoiced customers accurately and efficiently.
- Managed deliveries, tracking and expediting orders to achieve optimal delivery schedules
- Oversaw special sales events, including setting up displays and preparing promotional materials
- Fulfilled sales orders by sourcing products from existing inventory and available vendors
- Advised customers on different financing options
- Provided continued customer support after closing sales
- Reported on sales transactions and expenses accurately
- Exceeded sales objectives to capture new leads and customers
- Remained up to date on current offerings and company processes
- Investigated and resolved reported customer issues for improved customer satisfaction
- Responded quickly to customer concerns or requests within target timeframes
- Remained up-to-date on store policies regarding payments, returns and exchanges
- Generated leads for new sales through telephone and email contact with customers
- Described product to customers to accurately explain details and care of merchandise
- Identified potential customers through personal referral and lead generation
- Computed sales prices to total purchases and received and processed cash or credit payments
- Conferred with managers to develop methods and procedures to increase sales and promote business
Laborer
Labors Union Local 984
07.2018 - 05.2022
- Followed project directions from foreman, superintendent and assistant superintendent
- Maintained equipment and reported issues to supervisors
- Picked up supplies at local wholesale and retail locations
- Transported project materials and tools to job site
- Loaded and unloaded trucks, preparing and moving project materials
- Operated equipment properly, adhering to safety protocols and procedures
- Assisted with clean-up, final touches and other site finish work
- Supported crew by learning and completing different tasks
- Helped coach new crew members to reduce errors
- Facilitated machinery alignment and movement by signaling operators
- Prepped construction sites by clearing trash, debris and hazardous materials
- Leveraged hand and power tools to install structures and fixtures
- Maintained equipment with inspections, service and repair activities
- Removed dirt and waste material and hosed surfaces
- Reduced safety risks with traffic control in or around work zones
- Protected and reinforced surfaces using caulking guns and compounds
- Reduced energy loss using weather-stripping and insulation materials
- Developed work plans and schedules from instructions and specifications
- Followed health and safety guidelines to meet established standards
Floral Designer, Cashier, Administrative Assistant
Country Blooms Florist
12.2020 - 08.2021
- Answered telephone promptly and provided friendly, helpful service to callers
- Took special requests for arrangement designs or products
- Created unique floral arrangements for store display or customer orders
- Supervised and delegated tasks for floral clerks and department support staff
- Verified freshness and appearance of floral products and merchandise displays
- Unloaded floral shipments, merchandised products and stored in temperature appropriate storage areas
- Advised customers regarding plant and arrangement purchases and floral care
- Leveraged strong understanding of floral products, care and handling and plant and flower identification to explain related requirements to customers
- Met with customers to discuss large-scale orders for weddings, funerals, etc.
- Interpreted and processed FTD, Teleflora and internet orders
- Maximized life of plants on display, keeping each watered, trimmed and arranged to encourage sales
- Designed custom arrangements based on sketches and other information from clients
- Helped clients select arrangements, using design expertise to offer relevant suggestions
- Promoted efficiency through effective stock management and organizational strategies
- Prepared specialty items for customers, including bouquets, wreaths and corsages
- Enhanced longevity of arrangements with proper preparation and thorough customer education on best care practices
- Encouraged sales by developing creative in-store displays
- Increased productivity by reorganizing order management strategies, reducing backlog and improving customer satisfaction
Laborer Worker
Michels Corporation
07.2018 - 12.2018
- Answered telephone promptly and provided friendly, helpful service to callers
- Took special requests for arrangement designs or products
- Created unique floral arrangements for store display or customer orders
- Supervised and delegated tasks for floral clerks and department support staff
- Verified freshness and appearance of floral products and merchandise displays
- Unloaded floral shipments, merchandised products and stored in temperature appropriate storage areas
- Advised customers regarding plant and arrangement purchases and floral care
- Leveraged strong understanding of floral products, care and handling and plant and flower identification to explain related requirements to customers
- Met with customers to discuss large-scale orders for weddings, funerals, etc.
- Interpreted and processed FTD, Teleflora and internet orders
- Maximized life of plants on display, keeping each watered, trimmed and arranged to encourage sales
- Designed custom arrangements based on sketches and other information from clients
- Helped clients select arrangements, using design expertise to offer relevant suggestions
- Promoted efficiency through effective stock management and organizational strategies
- Prepared specialty items for customers, including bouquets, wreaths and corsages
- Enhanced longevity of arrangements with proper preparation and thorough customer education on best care practices
- Encouraged sales by developing creative in-store displays
- Increased productivity by reorganizing order management strategies, reducing backlog and improving customer satisfaction
Education
Associate - Nursing Unfinished
Fairmont State University
Fairmont, West VirginiaAssociate - Nursing Unfinished
Davis And Elkins
Philip Barbour High
Philippi, West VirginiaSkills
- Proposal Development
- Customer Communication
- Sales Strategies
- Recordkeeping
- Analytical Thinking
- Schedule Management
- Field Personnel Support
- Upselling
- Contract Preparation
- Distribution Management
- Account Management
- Issue Resolution
- Data Entry
- Cold-Calling
- Invoice Processing
- Calendar Management
- Office Administration
- Filing
- Scheduling
- Meeting planning
- Reception oversight
- Mail handling
- Multi-line phone proficiency
- Workflow Optimization
- Exceptional communication
- Asset valuation
References
- Amanda Andrew, Manager Texhoma Land Consultants 304-931-1056
- Robert Burch, IT Director WV Wesleyan College 304-642-7070
- Jena Liggett, Assistant GM Tygart Hotel 304-613-4701
Timeline
Administrative Assistant
Genesis Partners
05.2022 - 05.2024
Floral Designer, Cashier, Administrative Assistant
Country Blooms Florist
12.2020 - 08.2021
Laborer
Labors Union Local 984
07.2018 - 05.2022
Laborer Worker
Michels Corporation
07.2018 - 12.2018
Associate - Nursing Unfinished
Fairmont State University
Associate - Nursing Unfinished
Davis And Elkins
Philip Barbour High