Crystal Lanza
Whitehall,PA
Summary
Maintaining extensive experience in team oriented environments. I am an extremely self-motivated leadership professional with expertise in expanding network connections. Skills including educating clients, developing new territories and knowing customer needs to deliver solutions. Consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
19
19
years of professional experience
Work History
Executive Administrative Assistant
Empire Property Construction
Allentown, PA
12.2022 - Current
- Analyzed customer needs and preferences to recommend appropriate services.
- Provided detailed service information to customers, including features, prices, and availability.
- Created detailed presentation materials for customers in response to their requests.
- Developed and maintained key relationships with clients and stakeholders to increase sales revenue.
- Resolved customer complaints and inquiries in a timely manner.
- Maintained accurate records of all sales activities in the CRM system.
- Ensured customer satisfaction by providing follow-up support after purchases/services are provided.
Executive Administrative Assistant
Pons Insurance Agency
Allentown, PA
08.2018 - 12.2022
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Developed and implemented new insurance sales strategies to increase customer base.
- Prepared presentations on key features on an insurance policy, advantages, and benefits for prospective clients.
- Collaboration between other departments to ensure timely execution on finalizing policies.
- Attended conferences and seminars related to insurance products in order to stay ahead of developments in the field.
- Established strong professional relationships with brokers, reinsurers, vendors.
Salon Manager
Great Clips
Allentown, PA
12.2014 - 05.2018
- Analyzed financial reports to identify trends in sales, expenses, and profits
- Managed operational finances by interpreting reporting data, managing payroll budgets, and controlling expenses
- Managed daily operations of salon, ensuring smooth workflow and high customer satisfaction
- Conducted regular performance evaluations for employees to provide feedback on job performance.
Insurance Specialist
St. Lukes Hospital
Bethlehem, PA
06.2005 - 02.2011
- Facilitated timely verification of insurance benefits and financial clearance
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided
- Utilized various online tools and resources to streamline verification process, such as insurer portals or electronic health record systems
- Obtained patient data information to facilitate verification
Education
Cosmetology Liscence - Cosmetology
Empire Beauty School
Whitehall, PA11-2012
Communications -
Shippensburg University
Shippensburg, PA06.2005
Skills
- Proposal Development
- Report creation
- Customer engagement and support
- Sales strategy development
- Issue Resolution
- Strong enthusiasm
Timeline
Executive Administrative Assistant
Empire Property Construction
12.2022 - Current
Executive Administrative Assistant
Pons Insurance Agency
08.2018 - 12.2022
Salon Manager
Great Clips
12.2014 - 05.2018
Insurance Specialist
St. Lukes Hospital
06.2005 - 02.2011
Cosmetology Liscence - Cosmetology
Empire Beauty School
Communications -
Shippensburg University
Similar Profiles
Crystal LanzaCrystal Lanza
Executive Administrative Assistant at Empire Property ConstructionExecutive Administrative Assistant at Empire Property Construction
Alex GerenaAlex Gerena
Project Manager/Assistant Superintendent at Empire Property Management & ConstructionProject Manager/Assistant Superintendent at Empire Property Management & Construction
Lisa Marie WellsLisa Marie Wells
Operations Manager/ CEO at Empire Property And Project Management LLCOperations Manager/ CEO at Empire Property And Project Management LLC