Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Naomie Walker

Norfolk,VA

Summary

By proving my willingness to stay committed to growth and success as a Retired Navy veteran of twenty two years of service has proven my ability to show that I am committed to making meaningful contributions and advancing organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Stratigic Data System
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

BM1

Navy (Retired)
06.2002 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Science - Homeland Security

Saint Leo University
Saint Leo, FL
05-2025

Associate of Science - Emergency Management

Florida State College
Jacksonville, FL
05-2021

Skills

  • Flexible and adaptable
  • Stress management
  • Excellent communication
  • Multicultural sensitivity
  • Mental health awareness
  • Critical thinking
  • Listening skills
  • Decision-making
  • Friendly, positive attitude
  • Teamwork and collaboration
  • organizational skills

Accomplishments

  • Supervised team of 50 Navy personnel
  • Achieved Training Sexual assault prevention md response victim advocate for Naval operational support.
  • Provide Quarterly training on the program to the sailors at assault craft unit four command safety stand downs and command Indoctrination
  • Received a certificate in DOD Sexual assault advocate certification program DSAACP

Timeline

Customer Service Representative

Stratigic Data System
04.2024 - Current

BM1

Navy (Retired)
06.2002 - 07.2024

Bachelor of Science - Homeland Security

Saint Leo University

Associate of Science - Emergency Management

Florida State College

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Naomie Walker