NAOMIE Mbuyi Mwanza

• Managing transactions with customers using cash registers.
• Scanning goods and ensuring pricing is accurate.
• Collecting payments, whether in cash or credit.
• Providing prompt and friendly customer service.
• Handling customer transactions, including processing purchases, providing change, and issuing receipts.Maintain a fast speed of service, especially during rush times
• Take orders from customers and input their selections into the restaurant’s computer systems
• Assemble orders on trays or in bags depending on the type of order.
• Process large orders for events

 Professionally process outbound sales and customer
service calls
 Respond quickly and positively to questions, requests,
problems or complaints raised by customers and
resolve them effectively and courteously
 Offer up-sells and cross-sells to callers
 Record and verify accurate information on calls
 Positively and respectfully communicate with
customers
 Keep records of customer interactions and
transactions
 Identify fraudulent accounts
 Adjust customer account
 Responding to emails
 Live chat via Zendesk