Napaskamol Roman
Millington,TN
Summary
Multilingual and detail-oriented professional with a B.A. In International Studies and a background in hospitality operations, guest relations, and administrative coordination. Demonstrated strength in data entry, inventory management, and cross-functional communication, with a strong work ethic, and commitment to process accuracy and efficiency. Fluent in Thai, Japanese, and English, with proven success in fast-paced, multicultural environments.
Overview
3
3
years of professional experience
Work History
Operations Associate
Section L Hotel
Tokyo, Japan
05.2023 - 02.2025
- Spearheaded daily hotel and serviced apartment operations, upholding brand standards, and enhancing the company’s reputation as a premier provider of high-quality hospitality services.
- Served as the primary liaison for guest relations, ensuring personalized service and high customer satisfaction to drive retention, repeat business, and positive reviews.
- Managed inventory of guest amenities and operational equipment, conducting regular audits to maintain stock levels, reduce waste, and support cost-effective procurement strategies.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
Waitress
Old Thailand Restaurant
Tokyo, Japan
10.2021 - 03.2023
- Welcomed customers, took their orders with great attention to special requests and specific food preferences, and served meals to ensure the highest level of customer satisfaction.
- Managed accurate payment transactions from customers.
Education
Bachelor of Arts - International studies
Tokai University
Japan03-2023
Skills
- Customer service and hotel operations
- Inventory management
- Teamwork
- Guest relations
- Problem-solving techniques
- Cross-cultural understanding
- Language proficiency and teamwork
- Microsoft Office Suites and Google Cloud platform
Languages
English
Full Professional
Japanese
Professional
Thai
Native/ Bilingual
Timeline
Operations Associate
Section L Hotel
05.2023 - 02.2025
Waitress
Old Thailand Restaurant
10.2021 - 03.2023
Bachelor of Arts - International studies
Tokai University
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