NAPOLEON HER
Milwaukee,WI
Summary
Dependable Office Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
2
2
years of professional experience
Work History
UB Office Assistant
Marquette University EOP
08.2025 - Current
- EOP is a program for low-income and first generation students; the program aims to provide assistance for those seeking a college degree no matter the age. There are programs within EOP that can assist middle school students to those in graduate school.
- Processed and organized 10s to 100s of student documents monthly, maintaining accuracy for the Educational Opportunity Program at Marquette University.
- Greeted and assisted an average of ten to twenty students daily, enhancing front desk service quality.
- Managed printing and copying tasks for fifty up to hundreds of documents weekly, ensuring timely availability.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
Part Time Ticket Usher
Fiserv Forum
11.2024 - Current
- The Fiserv Forum team is a bright community and the backbone to the Bucks home stadium. From helping guests find their seats and offering a great experience at the front gate, there is never an unhappy or unsatisfied visitors.
- Ensured a positive game-day experience for over 100s to 1000s of guests per event by assisting with ticketing and seating at Fiserv Forum.
- Managed ticket scanning and seat direction for multiple Bucks games and college games, supporting smooth operations at Fiserv Forum.
- Improved guest satisfaction scores by implementing efficient usher protocols during NBA season, March Madness, and more events.
EOP College Access Intern
Marquette University EOP
05.2024 - 08.2025
- EOP is a program for low-income, first generation students; the program aims to provide assistance for those seeking a college degree no matter the age. There are programs within EOP that can assist middle school students to those in graduate school.
- Organized after class activities from sports to arts for high school students over the summers of 2024 and 2025.
- Helped high school students gain college readiness skills and learn how to communicate appropriately and professionally in all situations.
- Monitored 20-30 students in classrooms and supervised when teachers were absent or not in class.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Interdisciplinary Data Science
Marquette University
Milwaukee, WI05-2027
Skills
- Mail handling
- Bookkeeping
- Proofreading
- Call handling
- Time management
- Scheduling
- Data entry
- Inventory tracking
LANGUAGES
English: Native
Hmong: Native
Timeline
UB Office Assistant
Marquette University EOP
08.2025 - Current
Part Time Ticket Usher
Fiserv Forum
11.2024 - Current
EOP College Access Intern
Marquette University EOP
05.2024 - 08.2025
Bachelor of Science - Interdisciplinary Data Science
Marquette University