Napoleon Jones
Peoria,AZ
Summary
Dedicated Area Manager with excellent development and leadership skills. Highly effective at promoting positive relationships, strong and engaged work cultures that build and foster an environment where leaders can continue to be developed while also driving benchmark results with the goal of achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Area Manager
Discover Financial Services, DFS
Phoenix, AZ
11.2018 - Current
- Applied relationship-driven strategies to lock in Team Leaders to build and develop trust with benchmark results in EOS and MyVoice surveys within CSE.
- Reduced turnover and increased agent promotions by enhancing training, motivation and engagement strategies with all employees.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes to live into operational excellence.
- Resolved conflicts promptly to promote positive environment and culture for department.
- Improved process efficiency by applying DMS principals and Problem Solving strategies.
- Managed and developed lower performing Team Leaders into HiPo Team Leaders who have won Pinnacle of Excellence awards and accepted promotional opportunities in HQ and other areas of the business.
Team Leader - CMA
Discover Financial Services, DFS
Phoenix, AZ
06.2017 - 11.2018
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of account managers by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Team Coach
Discover Financial Services, DFS
Phoenix, AZ
04.2016 - 07.2016
- Motivated agents to become more effective, more self-sufficient, and more reliable through coaching and training habits while increasing their knowledge base, and confidence.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Cultivated community, culture, and team pride through team building activities, individual team roles and responsibilities, and instilling "team" concept.
Insurance Non-Injury Auto Claims Adjustor
USAA Insurance
Phoenix, AZ
09.2012 - 10.2014
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Followed up with insured individuals regarding premium and deductibles payments.
- Trained new claims adjustors on proper handling and evaluation of non-injury claims.
Police Officer
Bayside Police Department
Milwaukee , WI
06.1998 - 06.2003
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
- Instructed Firearms and Defensive Tactics for new hire and existing department officers.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Validated evidence for admissibility and preserved evidence to be utilized court hearings.
- Apprehended offenders and conducted interviews and interrogations.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Supervised crowds at busy events to prevent injuries and property destruction.
Deputy Sheriff
Maricopa County Sheriff's Office
Shreveport, LA
01.1994 - 03.1998
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Emergency Response Team member for high risk activities.
Armament and Electronic Systems
USAF
Milwaukee, WI
06.1986 - 06.1993
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
- Performed thorough visual and physical inspections of all weaponry electrical parts.
- Completed preventive and reparative maintenance on aircraft weapon and electronics and computer systems.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Non-Commissioned Officer leading and developing Armament Systems teams.
Education
Some College (No Degree) - Computer And Information Sciences
Brigham Young University - Idaho
Rexburg, IDNo Degree - Computer And Information Sciences
Brigham Young University - Idaho
Rexburg, ID05.
Skills
- Budget Control
- Goal Setting
- Focus and Follow-Through
- Department Oversight
- Verbal and Written Communication
- Business Leadership
- Problem Anticipation and Resolution
- Team Leadership
- Decision Making
- Employee Motivation
Strengths
Top 5 Strengths
- Developer
- Consistency
- Responsibility
- Discipline
- Relator
Timeline
Area Manager
Discover Financial Services, DFS
11.2018 - Current
Team Leader - CMA
Discover Financial Services, DFS
06.2017 - 11.2018
Team Coach
Discover Financial Services, DFS
04.2016 - 07.2016
Insurance Non-Injury Auto Claims Adjustor
USAA Insurance
09.2012 - 10.2014
Police Officer
Bayside Police Department
06.1998 - 06.2003
Deputy Sheriff
Maricopa County Sheriff's Office
01.1994 - 03.1998
Armament and Electronic Systems
USAF
06.1986 - 06.1993
Some College (No Degree) - Computer And Information Sciences
Brigham Young University - Idaho
No Degree - Computer And Information Sciences
Brigham Young University - Idaho
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