Naquan Asante
MA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Night Auditor Supervisor
Intercontinental Hotels Group
10.2021 - Current
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
- Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
- Promoted a positive work culture among overnight staff, leading by example in terms of professionalism, teamwork, and dedication to guest satisfaction.
Security Officer Supervisor
Securitas Security Services USA
02.2019 - 09.2022
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Wireless Sales Associate
Costco
06.2014 - 09.2019
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
Security Officer
Allied Universal Security Services
09.2017 - 02.2019
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored CCTV cameras and alarm systems for security breaches.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Commercial And Advertising Art
Quincy College
Quincy, MAHigh School Diploma -
English High School
Boston, MA06-2018
Skills
- Strong attention to detail
- Customer service expertise
- Conflict resolution techniques
- Quality assurance standards
Timeline
Night Auditor Supervisor
Intercontinental Hotels Group
10.2021 - Current
Security Officer Supervisor
Securitas Security Services USA
02.2019 - 09.2022
Security Officer
Allied Universal Security Services
09.2017 - 02.2019
Wireless Sales Associate
Costco
06.2014 - 09.2019
Commercial And Advertising Art
Quincy College
High School Diploma -
English High School
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