NAQUAVAH JACKSON
New York,NY
Summary
Results-driven Business Administrator with over 4 years of case management experience. Expertise in program administration, client services, and benefits coordination. Skilled in participant support, provider coordination, and compliance, with a strong foundation in documentation and referrals. Holds a Bachelor's degree in Business Administration and an Associate degree in Accounting & Business Administration.
Overview
12
12
years of professional experience
Work History
Case Manager, WeCare
The Fedcap Group, Inc.
New York, NY
09.2025 - Current
- Coordinate with medical and behavioral health providers to support wellness-plan completion, compliance, and timely services.
- Managed participant services, provided orientation, explained program requirements, clarified rights and responsibilities, and responded to inquiries to ensure understanding and compliance.
- Coached participants on job-search activities and assisted with work-related and transitional benefits to enhance employment readiness.
- Maintain accurate, confidential records in Fedcap, HRA management information systems, SEAMS, and Fedcap CARE.
Case Manager
Baltic Street AEH, Inc.
Brooklyn, NY
01.2022 - 08.2025
- Managed participant cases while ensuring compliance with agency and contract requirements through accurate maintenance of administrative, programmatic, and confidential records.
- Provided comprehensive information on benefits, entitlements, and community resources; coordinated referrals and linkages to enhance participant access to human/social services.
- Collaborated with internal and external organizations to strengthen participant services and foster effective interagency relationships.
Administrative Assistant
CUNY, Medgar Evers College
Brooklyn, NY
02.2019 - 05.2020
- Coordinated calendars, meetings, and appointments for faculty and administrators.
- Managed contact information to ensure efficient communication with stakeholders. for efficient communication. and expense information entry, operated office equipment, and contributed to departmental projects.
- Prepared correspondence, reports, and memos using Microsoft Office applications.
- Handled contact information for efficient communication. and expense information entry, operated office equipment, and contributed to departmental projects.
- Managed student records and confidential files for Medgar Evers College offices.
Office Assistant, Internship
ASA College
Brooklyn, NY
02.2015 - 05.2017
- Provided administrative support by answering phones, assisting visitors, scheduling appointments, maintaining files, and entering program data into databases to ensure smooth office operations.
- Responded to incoming calls for the ASA College office. and routed inquiries for ASA College office operations.
- Welcomed students and visitors at the front desk., staff, and visitors at front desk.
- Greeted students, staff, and visitors at front desk.
Education
Bachelor of Science - Business Administration
CUNY, Medgar Evers College
Brooklyn, NYAssociate of Science - Accounting & Business Administration
ASA College
Brooklyn, NYSkills
- Case management
- Program coordination
- Service coordination
- Client services
- Caseload management
- Benefits & entitlements
- Case documentation
- Reporting & documentation
- HIPAA/confidentiality
- Client tracking
- Provider coordination
- Microsoft Excel
- Google Workspace
- Workforce support
- Program administration
Timeline
Case Manager, WeCare
The Fedcap Group, Inc.
09.2025 - Current
Case Manager
Baltic Street AEH, Inc.
01.2022 - 08.2025
Administrative Assistant
CUNY, Medgar Evers College
02.2019 - 05.2020
Office Assistant, Internship
ASA College
02.2015 - 05.2017
Bachelor of Science - Business Administration
CUNY, Medgar Evers College
Associate of Science - Accounting & Business Administration
ASA College