CARMEN R. VEGA
Staten Island
Summary
Experienced and bilingual Administrative Professional with 20+ years in case management, client services, and office administration. Proven ability to coordinate workflows, support employment programs, and maintain client records. Fluent in English and Spanish.
Overview
22
22
years of professional experience
Work History
WeCARE Employment Coach
ResCare
Staten Island
01.2019 - Current
- Provided employment support, created IVAPs, processed ACCIS applications.
WeCARE Engagement Specialist
ResCare
Staten Island
01.2019 - 12.2019
- Client outreach, appointment rescheduling, front desk duties.
Case Manager / IPS
JCC of Greater Coney Island
Brooklyn
01.2017 - 12.2019
- Managed time sheets, internships, reports, and client concerns.
Senior Client Support / Reception Coordinator
Bridging Access to Care
Brooklyn
01.2015 - 12.2017
- Front desk management, client scheduling, Spanish translation.
Administrative Assistant
Bronx Academy of Promise Charter School
Bronx
01.2010 - 12.2014
- Office support, calendar management, parent-school communication.
Various Roles
WeCARE
Brooklyn
01.2005 - 12.2010
- Assistant to Director, Home Visit Specialist, DVE Technician.
Administrative Roles
Arbor Career Center
NYC
01.2003 - 12.2005
- Case note entry, contract support, client communication.
Education
High School Diploma -
Jose De Diego
Aguadilla, Puerto RicoSkills
- Microsoft Office
- ACCIS
- Client Outreach & Case Management
- Bilingual Communication (English/Spanish)
- Appointment Scheduling & Records Management
- Employment support
- Resume writing
- Client engagement
- Client scheduling
- Effective communication
- Relationship building
- Problem solving
- Data management
- Client assessment
References
References available upon request.
Timeline
WeCARE Employment Coach
ResCare
01.2019 - Current
WeCARE Engagement Specialist
ResCare
01.2019 - 12.2019
Case Manager / IPS
JCC of Greater Coney Island
01.2017 - 12.2019
Senior Client Support / Reception Coordinator
Bridging Access to Care
01.2015 - 12.2017
Administrative Assistant
Bronx Academy of Promise Charter School
01.2010 - 12.2014
Various Roles
WeCARE
01.2005 - 12.2010
Administrative Roles
Arbor Career Center
01.2003 - 12.2005
High School Diploma -
Jose De Diego
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