NaQuista "Hope" Arps
Department of Family and Protective Services
Dallas,TX
17
years of professional experience
Dynamic Child Protective Investigations Supervisor with a proven track record at the Department of Family and Protective Services. Expert in training and mentoring staff, enhancing team performance, and implementing strategic initiatives. Skilled in data analysis and operations management, fostering a culture of excellence and accountability within teams.
Work History
Child Protective Investigations Supervisor
9 Years 3 Months- Developed training programs for new staff, fostering professional growth and skill enhancement
- Coordinated interdepartmental meetings to streamline communication and improve case management processes
- Monitored case progress and outcomes, identifying areas for improvement in service delivery
- Evaluated staff performance through regular assessments, promoting accountability and high standards
- Established partnerships with community organizations to expand resources available to families in need
- Implemented data tracking systems to analyze case metrics, driving informed decision-making
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Led team in implementing child welfare policies and procedures to enhance service delivery
- Supervised caseworkers, ensuring compliance with state regulations and best practices
Program Manager
7 Years 10 Months- Conducted regular assessments of program effectiveness, driving continuous improvement initiatives.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Facilitated training sessions on best practices in juvenile justice management and program delivery.
- Analyzed data trends to inform decision-making and enhance program strategies effectively.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
MBA - Leadership
Bachelor of Arts - Business Administration
- Honor Roll January 2010
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Strategic planning
Staff development
Team building
Operations management
Public speaking
Business administration
Timeline
Child Protective Investigations Supervisor
Department of Family and Protective Services
05.2017 - CurrentRead More
Program Manager
Texas Juvenile Justice Department
06.2009 - 04.2017Read More
Southeastern Oklahoma State University
MBA from Leadership
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Texas College
Bachelor of Arts from Business Administration
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