Nara Mikhal Douglas
Fallon,NV
Summary
Versatile Housekeeping Captain working with diverse staff. Building rapport and team collaboration. Dependable individual with strong attention to detail.
Overview
7
7
years of professional experience
Work History
Housekeeping Captain
Merry Maids
01.2024 - 08.2024
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
- Maintained a safe working environment through the proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Housekeeper
Winegate Hotels
03.2023 - 10.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedules according to fluctuating occupancy rates.
Housekeeper
NGIS Navy Base Hotel
10.2018 - 12.2019
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Front Desk Administrative Assistant
Holiday Inn Express
03.2017 - 09.2018
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
- Provided exceptional customer service through prompt response to inquiries and concerns.
Education
Double Major: AS. AA - Criminal Justice
Pikes Peak State College
Colorado Springs, CO05.2025
High School Diploma -
Eagle Ridge High School
Silver Springs, NV05.2017
Skills
- Teamwork, Communication
- Housekeeping, Organization, Problem-solving
- Time management, Customer service, and Interpersonal skills
- Leadership Qualities, Reliability
- Adaptability and Flexibility
Skillstrainingvolunteer
Highly motivated individual with excellent customer service skills, Fast learning ability, and Strong communication skills.
Versatile skills working with animals through volunteering at the animal shelter, over 200+ hours.
Outstanding skills working with senior citizens through volunteer work over 100+ hours.
Mastered skills in communication and teamwork development.
Excellent skills in clerical and front desk administrative assistant work, Windows XP/Vista/7/8/10, Microsoft Office Suite, Mac OSX, Excel.
Timeline
Housekeeping Captain
Merry Maids
01.2024 - 08.2024
Housekeeper
Winegate Hotels
03.2023 - 10.2023
Housekeeper
NGIS Navy Base Hotel
10.2018 - 12.2019
Front Desk Administrative Assistant
Holiday Inn Express
03.2017 - 09.2018
Double Major: AS. AA - Criminal Justice
Pikes Peak State College
High School Diploma -
Eagle Ridge High School
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