Narasimha Rao Kondapaka

Work History

Sr. Director, IT Applications

APTIV/Wind River Systems

01.2016 - Current

Managing 16+ FTE team consists of Business Analysts, Developers and DBA supporting Sales, Marketing, Finance, Order Operations, Customer Support, Product Management, Engineering, Professional Services and HR Orgs using Salesforce (Sales and Service), PSA, Marketo, Oracle eBusiness Suite R12 and web applications
My work involves helping executive leadership in conceptualizing and implementing Enterprise Sales, Finance, Service and HR Strategy
Evaluating technology choices by performing architectural analysis to make buy versus build decisions all the while collaborating with business partners and technical teams
Involved in all the projects from initiation to closure by collecting requirements, design, develop and conducting UAT
Helped business in identifying use cases, testing and training
My responsibilities include defining IT roadmap and identifying new technologies that are suitable for business needs and perform POC and ROI analysis
Responsible for preparing RFP, Vendor Selection process
Implemented and Responsible for SOX Controls for all IT Applications and software development processes
Key achievements: Led the CPQ implementation to reduce the GTM time and order processing
Developed a renewal strategy for subscription and SaaS model business
Improved the end user quoting experience and reduced the order processing time by 30%
Designed and led the effort of SF sales cloud implementation that replaced Siebel
Improved Q2O process significantly
Increased forecast visibility by creating dashboards and integrating the opportunity data with Clari
Supporting 250+ sales teams using SF platform for Lead2Opportunity and Q2O process
Implemented Marketo, Funnel Source and DiscoverOrg
Changed the forecasting from customized to Collaborative by changing the territory hierarchy and planning
Implemented and managed Quote to Order, Renewal and Projects integrations between Salesforce and Oracle
These integrations eliminated manual entry of Customers, Orders and Renewals in Oracle and saved many $$$$ for the company
It also reduced order processing time by 40%
Implemented PSA (Professional Services Automation) that replaced custom homegrown application
This implementation streamlined Opportunity Management for services business and provided better resource management
The ROI on this project achieved 21% margin vs 2% planned in the first year
Project Managed the Service Cloud implementation and built integrations between Oracle and SF for Assets and entitlements that reduced the support org costs by 10% and increased NPS and CSAT to above 90% for last 5 years
Replaced legacy PS reporting system with Wave Analytics
Built dashboard and auto-scheduled reports for PS management
Rolled out a global data warehouse for the company using Snowflake,Fivetran,Matillion and Looker
This provided finance and sales business users a 3600 view of the Wind River business from a lead to cash – forecast/planning to actuals
Reduced several person-hours creating reports and dashboards manually
Modified Revenue Recognition rules in Oracle to accommodate the new ASC 606 for subscription-based software and services
Integrated RevPro for allocations and SSP calculations
Managed Change Control meeting for entire IT that includes Apps, Operations and Security
Implemented SOX controls and responsible for completing SOX internal and external audits.

Sr. Manager, IT Applications

Intel – Wind River

01.2008 - 01.2017

Lead a team of 10+ FTE and contractors to support Finance, Customer Service and PS Orgs
Worked with business counterparts to analyze and prioritize the IT applications projects and manage the budget accordingly
Support existing applications and build new applications/integrations to meet the business needs
Responsible for Project Time and Resource Management to execute projects within budget and timeline
Key achievements: Designed and led the ESD (Electronic Software Delivery) project to eliminate shipping costs and provide seamless customer online experience for software download and licensing
Implemented Oracle iExpense globally to track and manage expenses and integrated it with CITI bank for auto upload of expenses
This increased visibility into expenses and reduced overall operating costs for the company
Managed various finance related projects -Wells Fargo payment Manager from AP, Bloomberg interface to GL for daily currency rates, Vastera/Amber Road integration with OM and SC modules for denied party check and Custom licensing portal for WR- A web application built based on OM, IB, SC and licensing data.

Delivery Manager

HCL Technologies

01.2000 - 01.2007

Led the on-site and offshore delivery teams for various clients and projects
Managed scope, plan and budget, provided technical oversight and led multiple projects concurrently
Provided leadership and direction to highly skilled Technology Managers and Engineers located at multiple sites in the US and offshore
Key Achievements: Led the offshore teams at Symantec to merge Symantec and Veritas Oracle instances
Designed auto renewals and split of assets
Converted legacy 911 systems at Intrado into a more robust and user-friendly web application
Implemented multilingual recruiting platform for Andersen consulting – Paris
Worked at Symantec, Intrado, Toshiba, and Mr.Ted on different projects at global locations.

Summary

Overview

Work History

Sr. Director, IT Applications

Sr. Manager, IT Applications

Delivery Manager

Education

Master of Computer Applications -

Skills

Accomplishments

Certification

Training

Timeline

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