Narassa Medley
Energetic and customer-focused hospitality professional with experience in high-volume restaurants, nightlife, retail leadership, and customer service. Proven ability to provide exceptional guest experiences, increase sales through upselling, resolve customer concerns, and lead teams in fast-paced environments. Seeking a server position where I can deliver outstanding service and contribute to a positive dining experience.
Work History
Supervisor
2 Years 7 Months● Lead daily store operations in a fast-paced environment.
● Supervise and coach team members to provide exceptional customer service.
● Handle cash management, inventory, scheduling, and opening/closing procedures.
● Resolve customer concerns professionally while maintaining a positive guest experience.
● Train new employees on company standards and operational procedures.
VIP Bottle Service Hostess
3 Years● Provided VIP table service in a fast-paced nightlife environment.
● Built relationships with guests while delivering personalized service.
● Managed bottle presentations, drink orders, and guest requests.
● Maintained professionalism under pressure and handled high-volume sales.
● Assisted in maximizing sales through excellent customer engagement.
Server
6 Months● Delivered friendly, efficient service in a high-volume restaurant.
● Accurately took food and beverage orders while maintaining attention to detail.
● Upsold menu items, appetizers, beverages, and desserts to increase sales.
● Maintained cleanliness and organization of dining areas.
● Worked collaboratively with kitchen and support staff to ensure guest satisfaction.
Customer Service Representative Agent
1 Year● Assisted customers with account questions, billing, and technical concerns.
● Resolved customer issues efficiently while maintaining high satisfaction.
● Demonstrated excellent communication and problem-solving skills.
● Managed multiple customer interactions while meeting performance goals.