Summary
Overview
Work History
Education
Skills
Timeline
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Narda Camacho

New Rochelle,NY

Summary

Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amalgamated Life
White Plains, NY
03.2022 - 09.2024
  • Answered member's incoming calls, emails and portal inquiries
  • Assisted members with their claims and questions, while maintaining a good call time
  • Resolved any issue the member is having as quick and efficient as possible
  • Provide great customer service to all members, making sure I show sincere empathy to their situation.

Service BDC Agent

Pepe Auto Group
Elmsford, NY
06.2020 - 03.2022
  • Scheduled service appointments for new and existing customers
  • Answered incoming calls, and assisted customers with the status of their vehicle
  • Contacted customers to schedule appointments on any open recalls on their vehicle or any past due maintenance
  • Maintained customer appointment schedule
  • Responded to incoming service emails from customers.

BDC Agent

Curry Honda
Yorktown Heights, NY
11.2017 - 04.2020
  • Responded to inbound internet leads by phone, text messages, and email
  • Performed 100+ outbound calls daily, with expectation of setting 8 appointments daily, creating new business
  • Learned, referenced and applied product knowledge information to assist customers
  • Took inbound calls, answering questions from prospective customers.

Medical Receptionist

Throgs Neck Urgent Medical Care
The Bronx, NY
02.2016 - 11.2017
  • Greeted and checked in patients, updating patient information in the computer system.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Processed patient payments and scanned identification and insurance cards.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Education

Associates - Psychology

Westchester Community College
Valhalla, NY
01-2026

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Bilingual (English/Spanish, Verbal and Written)
  • Dealership Software's: CDK, VinSolutions
  • Appointment Setting
  • Relationship Building

Timeline

Customer Service Representative

Amalgamated Life
03.2022 - 09.2024

Service BDC Agent

Pepe Auto Group
06.2020 - 03.2022

BDC Agent

Curry Honda
11.2017 - 04.2020

Medical Receptionist

Throgs Neck Urgent Medical Care
02.2016 - 11.2017

Associates - Psychology

Westchester Community College

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Narda Camacho