Narek Tourosian
Sylmar,CA
Summary
Experienced financial services professional with a proven track record of guiding teams, managing client relationships, and achieving organizational objectives. Excels in streamlining banking operations, enhancing customer experiences, and ensuring compliance with regulatory standards. Known for a collaborative approach, strong leadership skills, and a commitment to delivering excellence in every client interaction.
Overview
6
6
years of professional experience
Work History
Associate Banker
Chase Bank
04.2025 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Build strong client relationships through active listening, personalized banking solutions, and proactive financial guidance.
- Collaborate with bankers and managers to identify client needs and refer opportunities for loans, investments, and additional banking solutions.
- Demonstrate strong knowledge of KYC (Know Your Customer), AML (Anti-Money Laundering), and CIP (Customer Identification Program) policies to ensure compliance and protect clients’ financial information.
Manager
Big Mamas And Papas Pizzeria | Glendale, CA
09.2019 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Onboarded new employees with training and new hire documentation.
- Performed store opening, closing, and shift-change actions and kept
accurate shift-change logs. - Restocked and organized merchandise in front lanes.
- Managed and motivated employees to be productive and engaged in work.
Teller
Wells Fargo
11.2023 - 05.2024
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide
accurate data regarding cash flow. - Disbursed cash and checks accurately while maintaining security of cash
drawers. - Assisted customers with account inquiries, resolving issues promptly and
professionally. - Educated customers on use of banking website and mobile apps.
Education
AA - Criminal Justice
Glendale Community College
Glendale, California, CA04.2026
High School Diploma -
Herbert Hoover High School
Glendale 03-2018
Skills
- Financial planning
- Banking regulations
- Cash oversight
- Banking relationship management
- Bi-lingual (Armenian, English)
- Computer skills
- Working under pressure
- Quick learner
- Complex Problem-Solving
- Good communication
- Team Leadership
Languages
English
Full Professional
Armenian
Native or Bilingual
Timeline
Associate Banker
Chase Bank
04.2025 - Current
Teller
Wells Fargo
11.2023 - 05.2024
Manager
Big Mamas And Papas Pizzeria | Glendale, CA
09.2019 - Current
AA - Criminal Justice
Glendale Community College
High School Diploma -
Herbert Hoover High School