Narelyn Polanco Sanchez
Reading,PA
Summary
Driven professional with proven customer service and problem-solving skills honed at State Farm and Aeropostale. Excelled in teamwork and collaboration, ensuring efficiency and safety, while boosting store appeal and customer satisfaction. Fluent in multiple languages, adept at fostering repeat business through exceptional interpersonal abilities.
Achieved significant improvements in team performance and customer engagement.
Attended "The Emerging Entrepreneur Academy for 2 years". Did an internship at the Double Tree by Hilto in the accounting field and Hospitality management for 2 years!
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Farm
10.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted clients with policy changes, ensuring accurate updates and compliance with company procedures.
- Managed high-volume calls, providing timely responses to customer needs and concerns.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Addressed complaints promptly, fostering positive relationships and enhancing overall client retention efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Sales Associate
Aeropostale
09.2023 - 10.2023
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service quality.
Cashier
Supermarket
05.2020 - 08.2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service quality.
Education
High School Diploma -
Reading Senior Highschool
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Problem resolution
- Payment processing
- Call center operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
State Farm
10.2024 - Current
Sales Associate
Aeropostale
09.2023 - 10.2023
Cashier
Supermarket
05.2020 - 08.2022
High School Diploma -
Reading Senior Highschool