NARESH PERSAUD
New York,NY
Summary
Dedicated professional with strong organizational and communication skills. Proven ability to streamline operations and enhance client satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Receptionist
Francisco Castillo Law P.C.
133-33 Brookville Blvd Suite 116, Rosedale, NY 114
10.2024 - Current
- Greeted clients and visitors, ensuring a welcoming and professional atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments, coordinating calendars for attorneys and clients seamlessly.
- Maintained accurate client records using legal management software for easy retrieval.
- Processed incoming and outgoing mail, prioritizing communications for timely responses.
- Handled basic inquiries regarding services, contributing to client satisfaction and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Supervisor
Prestige Lighting
1462 Eastern Pkwy, Brooklyn, NY 11233
12.2023 - 09.2024
- Oversaw daily operations and ensured compliance with safety standards.
- Managed inventory levels, ensuring timely restocking of materials for projects.
- Conducted quality control assessments to maintain high product standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Monitored job site activities, ensuring quality control and timely completion of tasks.
- Supported quality assurance efforts by conducting regular inspections of workmanship and materials used.
- Sustained cleanliness standards at job sites while adhering to company policies regarding waste disposal procedures.
Manager
Nuts Factory
1 Garden State Plaza Blvd, Paramus, NJ 07652
12.2022 - 11.2023
- Oversaw production schedules to ensure timely delivery of products.
- Implemented process improvements that enhanced operational efficiency.
- Trained and mentored team members on safety protocols and best practices.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.
- Controlled costs to keep the business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative /Food Service Worker
Bakewell Bakery & Restaurant
127-08 Liberty Ave, South Richmond Hill, NY
06.2022 - 10.2022
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Processed orders accurately using point-of-sale systems, ensuring timely service delivery.
- Collaborated with kitchen staff to ensure product availability and quality standards met.
- Trained new team members on customer service protocols and operational procedures.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
SANTO ANGEL
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Mail handling
- Customer service
- Problem-solving skills
- Team collaboration
Languages
Spanish
English
Timeline
Receptionist
Francisco Castillo Law P.C.
10.2024 - Current
Supervisor
Prestige Lighting
12.2023 - 09.2024
Manager
Nuts Factory
12.2022 - 11.2023
Customer Service Representative /Food Service Worker
Bakewell Bakery & Restaurant
06.2022 - 10.2022
High School Diploma -
SANTO ANGEL