Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nariana Gonzalez

Bryan,TX

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in time management and decisive communication . Dedicated to customer and patient loyalty and satisfaction.

Overview

2
2
years of professional experience

Work History

Contact Center Representative (multi-lingual)

Kelsey-Seybold
Bryan, TX
07.2023 - 03.2024
  • Performed data entry tasks such as entering new patient information into a computer system.
  • Utilized scheduling software programs to efficiently book appointments according to physician availability.
  • Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
  • Answered phone inquiries from patients and directed them to appropriate personnel.
  • Greeted patients upon arrival at the office and verified their insurance coverage.

Medical Receptionist

southern tier pediatrics practice
Jamestown, NY
07.2022 - 01.2023
  • Performed data entry tasks related to billing and collections procedures.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.

Manufacturing Operator

CooperVision
Juana Diaz, PR
09.2021 - 03.2022
  • Conducted visual inspections of components prior to loading onto machinery.
  • Reported any identified issues with quality control procedures immediately.
  • Maintained accurate records of production output and quality inspections.
  • Kept work area clean and organized according to established guidelines.
  • Performed daily maintenance on machines, including cleaning and lubrication.
  • Participated in regular team meetings focused on improving productivity goals.

Education

Bachelor of Science - Nursing

Pontifical Catholic University of Puerto Rico
Ponce, PR
12-2020

Skills

  • Workload Management
  • CRM Software
  • Call handling
  • Customer Service
  • Payment Processing
  • Account updating
  • Data Entry
  • Call Control
  • FLUENT IN SPANISH

Languages

Spanish
Professional

Timeline

Contact Center Representative (multi-lingual)

Kelsey-Seybold
07.2023 - 03.2024

Medical Receptionist

southern tier pediatrics practice
07.2022 - 01.2023

Manufacturing Operator

CooperVision
09.2021 - 03.2022

Bachelor of Science - Nursing

Pontifical Catholic University of Puerto Rico

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Nariana Gonzalez