Nariman El Rhoulam
Lutheran Hospital
DesMoines,IA
3
years of professional experience
Client-focused banking professional with experience in retail banking, customer relationship management, financial products, sales referrals, fraud detection, and transaction processing. Proven ability to build strong customer relationships, identify financial needs, and deliver exceptional service, including generating a $100,000 Certificate of Deposit referral. Recognized for strong communication, reliability, and customer support. After gaining additional experience in healthcare, seeking to return to financial services and build a long-term career in banking, with a strong interest in client relationships, financial products, and business development.
Work History
Patient Care Technician
8 Months- Provided attentive, compassionate patient care in a fast-paced medical-surgical environment while maintaining safety, accuracy, and professionalism.
- Communicated with patients and families, providing guidance and support while addressing their needs and concerns.
- Collaborated with nurses and healthcare team members to communicate patient needs and support efficient patient care.
- Adapted to changing unit needs, including floating to other units while maintaining high-quality patient care and teamwork.
- Received multiple FOCUS Awards for exceptional patient care, reliability, attentiveness to patient needs, teamwork, and willingness to support colleagues.
- Recognized by nurses and colleagues for being dependable, helpful, and consistently willing to support the team.
Community Banker
2 Years 9 Months- Built strong customer relationships by providing personalized service, identifying financial needs, and educating customers on banking products and services.
- Consistently met and exceeded referral goals, including referring a customer interaction that resulted in the opening of a $100,000 Certificate of Deposit.
- Recognized by management for exceptional customer support and communication, particularly during busy periods and extended customer wait times.
- Identified and escalated a fraudulent check by detecting mismatched signatures, following bank procedures and helping prevent potential financial loss.
- Educated customers on mobile banking, online transfers, ATM self-service tools, check holds, account policies, and other banking services to improve their overall banking experience.
- Processed deposits, withdrawals, loan payments, and check-cashing transactions while maintaining accuracy, confidentiality, compliance, and secure handling of customer accounts.
Skills
Client support
Communication & Active Listening
Team Collaboration
Fast-paced adaptability
Conflict resolution
Fraud detection
Transaction accuracy
Cash handling
Banking products
Customer Relationship Management
Sales development
Microsoft Office
Timeline
Patient Care Technician
Lutheran Hospital
02.2026 - CurrentRead More
Community Banker
Community State Bank
03.2024 - 12.2026Read More