NARINDER KAUR
Greenwood,IN
Summary
Accomplished Customer Service Manager and Pharmacy Technician with a proven track record at INDIAN AND AMERICAN and CVS Pharmacy. Excelled in resolving customer complaints, enhancing satisfaction, and significantly reducing issues through effective problem-solving and teamwork. Skilled in Microsoft Office and committed to fostering customer loyalty. Demonstrates exceptional customer service and accuracy in medication dispensing.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
INDIAN AND AMERICAN
08.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Pharmacy Technician
CVS Pharmacy
02.2012 - 07.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate Medical Billing And Coading - MEDICAL BILLING AND COADING
Med Tech College - Indianapolis
Indianapolis, IN2013
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Service Manager
INDIAN AND AMERICAN
08.2015 - Current
Pharmacy Technician
CVS Pharmacy
02.2012 - 07.2015
Associate Medical Billing And Coading - MEDICAL BILLING AND COADING
Med Tech College - Indianapolis
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