Narjelys Velez
Summary
Detail-oriented Administrative Professional with extensive experience in medical billing, patient support, scheduling coordination, and executive assistance. Manages calendars and high-volume communications with a focus on HIPAA compliance and exceptional customer service. Coordinates effectively with patients, providers, and insurance companies, ensuring professionalism and accuracy in fast-paced healthcare settings.
Overview
4
4
years of professional experience
Work History
Job Title
Byram healthcare
09.2024 - Current
- Coordinated with nurses, physicians, insurance companies, and clinical staff to ensure timely, accurate order fulfillment for patient care.
- Process orders for durable medical equipment on behalf of patients and healthcare providers.
- Verify patient insurance information and obtain prior authorizations while maintaining HIPAA compliance.
- Handle insurance claims, denials, appeals, exchanges, and billing adjustments while following payer guidelines.
- Resolved patient concerns with professionalism and patience, providing high-quality customer support in a medical setting.
- Manage scheduling tasks, patient coordination, and administrative support in a fast-paced medical environment.
- Maintain accurate documentation and patient records with exceptional attention to detail.
- Collaborated with cross-functional teams to enhance workflow efficiency and elevate patient satisfaction.
- Support executive and departmental scheduling needs while maintaining organized communication and calendar coordination.
Job Title
Simplified outsource solutions
05.2022 - 07.2024
- Handled high-volume inbound calls while providing exceptional customer service and patient support.
- Coordinated patient record requests and liaised with billing departments to ensure timely task completion.
- Reviewed medical accounts and documentation to ensure billing accuracy, contributing to streamlined operations.
- Assisted patients through financial assistance pre-qualification processes and application support.
- Maintained organized records, documentation, and workflow processes in a medical office setting.
- Demonstrated patience, professionalism, and teamwork while assisting patients and resolving concerns.
- Handled administrative tasks and scheduling coordination, facilitating effective communication between departments.
Education
Cleveland High Highschool
Cleveland, TNSkills
- Clinical staff scheduling
- Executive assistant support
- Managing executive calendars
- Medical office experience
- Concierge and patient service experience
- Attention to detail
- Team collaboration and communication
- HIPAA compliance
- Medical billing and insurance claims
- Insurance verification and prior authorizations
- Data entry and administrative support
- Customer service and patient relations
- Microsoft Word, Epic, Windows
- Time management and organization
- Problem-solving and multitasking
- Spanish-speaking
- Front desk and office support
- Workers’ compensation claims processing
Timeline
Job Title
Byram healthcare
09.2024 - Current
Job Title
Simplified outsource solutions
05.2022 - 07.2024
Cleveland High Highschool