Narjisse Fqih
Independence,KY
Summary
Highly-motivated Account Executive with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Account Executive
Cengage
Independence, Ky
10.2022 - Current
- Communicate product features, advantages, and benefits to customers
- Develop and maintain relationships with customers to ensure repeat business
- Utilize persuasive communication techniques to close deals quickly and efficiently
- Familiarize new clients with products and services by providing training on new systems
- Create and maintain relationships with clients to ensure satisfaction with products and services
- Build strong partnerships with key accounts to drive revenue growth opportunities
- Update information in customer accounts and maintained CRM databases
- Utilize CRM software tools to track progress towards sales targets on a daily basis.
Defined Contribution Representative
Fidelity Investments
Covington, KY
08.2021 - 10.2022
- Serviced employer sponsored retirement accounts and answer inbound calls
- Processed distributions, loans, and minimum required distributions
- Provided account balances, assist with enrollments, investment elections and contributions, and answer questions about retirement plans and IRS guidelines.
Customer Relationship Advocate
Fidelity Investments
Covington, KY
01.2021 - 08.2021
- Assisted and worked with diverse customers with a wide range of challenges to achieve favorable outcomes
- Collaborated with different business groups to resolve account issues.
Independent Contractor
Instacart
Cold Spring, KY
01.2020 - 01.2021
- Responded to customer requests for products, services and company information
- Assisted clients with opening new accounts, setting up online access, and funding their accounts
- Assisted clients with distributions from their investment and retirement accounts and discussed tax withholding requirements.
Server
OCharley's
Cold Spring, KY
05.2017 - 12.2020
- Assisted customers with fresh food selection and order customization requests
- Collaborated with grocery stores to ensure the delivery of efficient, high-quality service
- Completed on-time deliveries and consistently received positive feedback from customers on performance and maintained 5-star rating.
Hostess
Sammy's Burgers and Beers
Blue Ash, OH
07.2015 - 05.2017
- Greeted and maintained relationships with regular customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Bachelor of Science in General Business -
Northern Kentucky University
05.2021
High School Diploma -
Valfleury
06.2014
Skills
- Customer Service
- Client focus and assistance
- Computer Skills
- Excellent Communication
- Self-Motivated
- Active Listening
- Attention to Detail
- Proficient in Microsoft suite
- Sales Expertise
- Customer Relationships
Languages
- Arabic, Native
- French, Bilingual
- English, Bilingual
Timeline
Account Executive
Cengage
10.2022 - Current
Defined Contribution Representative
Fidelity Investments
08.2021 - 10.2022
Customer Relationship Advocate
Fidelity Investments
01.2021 - 08.2021
Independent Contractor
Instacart
01.2020 - 01.2021
Server
OCharley's
05.2017 - 12.2020
Hostess
Sammy's Burgers and Beers
07.2015 - 05.2017
Bachelor of Science in General Business -
Northern Kentucky University
High School Diploma -
Valfleury
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