Narlee Dedy Baptiste
Elmont,NY
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Acld Health Services Center
02.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assistant Manager
Amazon Fresh
04.2022 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Shift Manager
McDonalds
06.2020 - 12.2021
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Bachelor’s Science - Nursing Student
Long Island University
BrooklynDiploma -
Elmont High School, Nassau Community College
Ridge, Elmont, NY07.2020
Skills
- Client support
- Vital signs monitoring
- Excellent communication
- Time management
- Personal hygiene assistance
- Team building
Certification
- CPR CERTIFICATION
- AMAP CERTIFICATION
Timeline
Direct Support Professional
Acld Health Services Center
02.2023 - Current
Assistant Manager
Amazon Fresh
04.2022 - 01.2023
Shift Manager
McDonalds
06.2020 - 12.2021
- CPR CERTIFICATION
- AMAP CERTIFICATION
Bachelor’s Science - Nursing Student
Long Island University
Diploma -
Elmont High School, Nassau Community College
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