Nary Esparza
Wichita Falls,TX
Summary
Accomplished Route Service Representative and Assistant Manager at UniFirst and All American Carwash, respectively. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in safe driving and leading, demonstrated by training 7+ peers and optimizing route management. Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willing to take on more responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Route Service Representative
UniFirst
2019.06 - Current
- Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Operated delivery vehicles safely and efficiently.
- Trained new Route Service Representatives thus ensuring that they were equipped with necessary knowledge and tools required for success.
- Ensured accurate invoicing and billing for all clients, streamlining the payment process.
Assistant Manager
All American Carwash
2015.07 - 2019.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree -
Vernon College
Wichita Falls, TXHigh School Diploma -
Wichita Falls High School
Wichita Falls, TX05.2016
Skills
- Route Management
- Problem-Solving
- Time Management
- Reliability
- Organizational Skills
- Effective Communication
- Training and Development
- Account Retention
- Professionalism
- Safe Driving Practices
Accomplishments
2021 Employee of the Year at UniFirst.
Languages
Spanish
Professional Working
Timeline
Route Service Representative
UniFirst
2019.06 - Current
Assistant Manager
All American Carwash
2015.07 - 2019.06
No Degree -
Vernon College
High School Diploma -
Wichita Falls High School