Naryn Torrance
Temple,TX
Summary
Results-driven Market Benefit Advisor with expertise in client engagement and revenue generation. Skilled in building relationships, enhancing team collaboration, and improving customer satisfaction. Known for innovative strategies that boost team performance and customer retention.
Overview
7
7
years of professional experience
Work History
Market Benefit Advisor
eHealth
Austin, Tx
04.2024 - Current
- Drives sales and revenue by consistently helping customers in making efficient healthcare decisions, compliantly.
- Fostered positive work environment while consistently exceeding monthly sales and performance goals.
- Work closely with carriers, supporting sales departments, Member loyalty, IT, and training departments.
- Identified growth opportunities within metrics for personal and team development as Team Lead.
- Designed and implemented games, contests, vision boards, and communication activities to enhance individual and team performance.
- Adjusted work schedule to align with business demands.
Retail Sales Associate
Spectrum
Round Rock, Tx
03.2023 - 04.2024
- Achieved top sales performance for over six months by leveraging deep product knowledge and excellent communication skills.
- Maximized opportunities to retain existing customers by upselling core products (video, data, and phone) and preventing disconnections.
- Executed retention strategy that optimized customer savings while ensuring revenue retention.
- Consistently met or exceeded weekly and monthly retention goals using effective phone-based customer retention techniques.
- Demonstrated proficiency in explaining all products and services to existing customers to re-sell and retain them.
- Actively and consistently supported efforts to simplify and enhance the customer experience.
- Promptly and efficiently responded to inbound retention calls, adhering to call handling metrics (productive time, schedule adherence, handle time, after-call work).
- Mastered order processing within the billing system, handling retained accounts, new sales orders, and account lookups.
- Applied knowledge of competitors' pricing and products to effectively highlight Spectrum's advantages in side-by-side comparisons.
Appraisal Specialist
CarMax
Austin, Tx
10.2022 - 03.2023
- Guided customers through appraisal process, enhancing overall experience and satisfaction.
- Engaged clients to assess needs, leading to improved satisfaction and successful transactions.
- Managed customer inquiries and resolved concerns to enhance service experience.
- Coordinated vehicle acquisition processes to ensure inventory availability and quality.
- Assisted in training new team members on operational procedures and customer engagement.
Real Estate Agent
Hoyden Homes
Austin, Tx
02.2022 - 01.2023
- Developed targeted marketing strategies, including hosting open houses and utilizing online platforms, to retain and engage clients while driving property sales.
- Managed client relationships, fostering repeat business and referrals through effective communication with buyers and sellers.
- Advocated for client needs, delivering personalized service that led to consistently high customer satisfaction ratings.
- Ensured customer retention through dedicated follow-up and prompt resolution of post-sale inquiries.
Inside Sales Representative
Hoyden Homes
Austin, Texas
02.2022 - 07.2022
- Engaged existing clients to sustain revenue growth, created tailored offerings, and identified upsell opportunities.
- Maintained communication with established accounts to strengthen long-term relationships and maximize customer lifetime value.
- Developed and nurtured portfolio of clients, assessing needs and creating customized solutions to enhance retention and satisfaction.
Assistant Retail Sales Manager
Verge Mobile LLC
pflugerville, TX
03.2019 - 09.2021
- Consistently achieved revenue and retention targets by coaching staff on cross-selling and upselling techniques tailored to individual customer profiles.
- Directed team in daily operations, ensuring efficient service delivery and fostering customer loyalty through exceptional service and personalized support.
- Grew client base by overseeing sales operations, leading retention efforts, and developing customer-centric strategies.
Education
High School diploma -
McNeil High School
Round Rock, TXReal Estate License - Real Estate
Champion Real Estate School
Austin, TXGeneral Lines Insurance License - Insurance
Exam Fx Online
Skills
- Client engagement and relationship building
- Verbal and written communication
- Problem-solving and troubleshooting
- Account management and sales strategies
- Time management and organization
- Professional conversation handling
- Adaptability in fast-paced environments
- Consulting and solution support
- Proficiency in Microsoft Teams
Languages
English, Fluent
Timeline
Market Benefit Advisor
eHealth
04.2024 - Current
Retail Sales Associate
Spectrum
03.2023 - 04.2024
Appraisal Specialist
CarMax
10.2022 - 03.2023
Real Estate Agent
Hoyden Homes
02.2022 - 01.2023
Inside Sales Representative
Hoyden Homes
02.2022 - 07.2022
Assistant Retail Sales Manager
Verge Mobile LLC
03.2019 - 09.2021
High School diploma -
McNeil High School
Real Estate License - Real Estate
Champion Real Estate School
General Lines Insurance License - Insurance
Exam Fx Online